Bilingual Front Office & Client Support Specialist (NY)

Ellenco Estágios e Treinamentos; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Pretax health care and dependent care

Life insurance

Paid time off and holidays

401(k) match

Confidential counseling services

Mental health support

Financial guidance

Job summary

The Ward Law Group, a fast‑paced personal injury firm in New York, seeks a bilingual Front Office Receptionist / Client Support Representative to join on-site at our Manhattan office. You will greet clients in English and Spanish and support the daily front desk workflow.

This role emphasizes empathy, organization, and precise data entry. You will schedule appointments, route calls, and help clients feel comfortable from arrival through case intake, supporting attorneys and staff.

Qualifications

• Minimum 2+ years of experience in a receptionist, front desk, intake, client services, or high‑customer‑contact role.
• Fluent in English and Spanish, with confident in‑person and phone communication.
• Experience handling a busy front desk, multi‑line phones, or steady walk‑in traffic.
• Experience scheduling appointments, routing visitors/calls, and documenting information accurately.

Responsibilities

• Greet clients and visitors in English and Spanish with professionalism, warmth, and empathy.
• Create a welcoming, organized front‑desk experience for injured clients and guests.
• Help clients feel comfortable and supported when they arrive for appointments.
• Notify and direct clients to the appropriate attorney or case manager.
• Answer and route incoming calls, take accurate messages, and follow front‑office communication protocols.
• Schedule, confirm, and update appointments.
• Maintain a clean, professional reception area and support daily office flow.
• Enter notes, messages, and client information accurately into office systems.
• Support light administrative tasks such as scanning, filing, document intake, and mail handling.

Skills

Bilingual English/Spanish

Front desk experience

Customer service

Scheduling appointments

Phone etiquette

MS Office / Google Workspace

Tools

CRM software

Intake software

Job description

The Ward Law Group, a fast‑paced personal injury firm in New York, seeks a bilingual Front Office Receptionist / Client Support Representative to join on-site at our Manhattan office. You will greet clients in English and Spanish and support the daily front desk workflow.

This role emphasizes empathy, organization, and precise data entry. You will schedule appointments, route calls, and help clients feel comfortable from arrival through case intake, supporting attorneys and staff.