Bilingual Front Office Clerk - Southwest

Legacy Community Health; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

FSA

401(k) with company match

Disability insurance

Zero copay with Legacy providers

Zero copay prescriptions at LegacyPhar

Travel insurance

Pet insurance

Subsidized gym

Job summary

Legacy Community Health is seeking a Bilingual Front Office Clerk at our Southwest location in Houston. The role focuses on greeting patients, handling calls, data entry, and coordinating with clinic staff to ensure smooth patient access.

The candidate will float across multiple clinics, enhancing patient experience in a team-oriented primary care setting. The position requires a high school diploma, strong communication skills in English and Spanish, and a courteous, professional phone

Qualifications

• High school graduate or equivalent required.
• Bilingual in English/Spanish required.
• Pleasant, professional phone voice and demeanor.
• Efficient data-entry and basic computer skills.

Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify staff of arrival.
• Enter patient information into databases.
• Assist the volunteer coordinator with volunteers.
• Follow appointment procedures and cash handling rules.
• Open and close procedures; keep lobby orderly.
• Process lab results as assigned; participate in PI program.
• Maintain safety and professional environment.

Skills

Phone etiquette

Multi-tasking

Data entry

Bilingual English/Spanish

Education

High school diploma

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074

Bilingual Front Office Clerk - Southwest (Job Overview)

Schedule: Rotating Schedule | 12 HR Shifts

At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.

• Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey.
• Key Features: Explore diverse experiences by floating across various clinic locations.
• Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health.
• Team Collaboration: Join a passionate team of professionals dedicated to exceptional care.
• Mission-Driven: Be part of a mission to deliver outstanding healthcare to all.

Why This Role Matters

• Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for care.
• Serve as an important connection between patients, families, providers, and clinic staff.
• Contribute to a collaborative, team-based primary care medical home.
• Support culturally sensitive, language-appropriate, and whole-person care.
• Build valuable experience in clinic operations, patient access, and healthcare coordination.
• Join a team where professionalism, respect, and meaningful service shape the patient experience.

If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count.

Key Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of the client’s arrival.
• Enter patient information into the appropriate databases.
• Assist the volunteer coordinator with the management of volunteers.
• Follow appointment procedures as set by management.
• Follow cash handling procedures when receiving client payments.
• Complete opening and closing procedures.
• Keep the clinic lobby straight and orderly.
• Process lab results as assigned by the Practice Manager.
• Participate in the Performance Improvement Program.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education.
• Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Attend all required safety education programs.
• Operate assigned equipment and perform all procedures in a safe manner as instructed.
• Maintain the work area and equipment in the condition required by Legacy standards.
• Demonstrate proper body mechanics in all functions.
• Check the patient environment and equipment to ensure safety.
• Report safety concerns promptly to appropriate personnel.
• Follow Legacy’s exposure control plans for blood-borne and airborne pathogens.
• Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions.
• Assure a safe environment by instituting appropriate control measures.
• Attend annual education programs.
• Perform other duties as assigned.

Minimum Qualifications

• High school graduate or equivalent required.

Required Knowledge, Skills, and/or Abilities

• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
• Basic knowledge such as basic math, alphabetical or numericfiling may also be required.
• Bilingual in English/Spanish required.

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission - driving healthy change in our communities - guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.