Bilingual Front Office Clerk - Float (East Region)

Legacy Community Health; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Paid Company Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

403(b) Retirement Plan

Company Match

Short-Term Disability

Long-Term Disability

Zero Copay Visits

Zero Copay Prescriptions

Travel Insurance

Pet Insurance

Gym Membership

Résumé du poste

Legacy Community Health is seeking a Bilingual Front Desk - Float (East Region) to greet patients and support front office operations across multiple Legacy clinics. The role is Monday through Friday, 8 AM–5 PM, with opportunities to float to different clinic locations within the network.

You will be the first point of contact, handling calls, intake, and data entry while ensuring a welcoming, culturally sensitive environment.

Qualifications

• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Bilingual in English/Spanish required.

Responsabilités

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of the client’s arrival.
• Enter patient information into the appropriate databases.
• Assist the volunteer coordinator with the management of volunteers.
• Follow appointment procedures as set by management.
• Follow cash handling procedures when receiving client payments.
• Complete opening and closing procedures.
• Keep the clinic lobby straight and orderly.
• Process lab results as assigned by the Practice Manager.
• Participate in the Performance Improvement Program.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, understanding of patient care that is culturally sensitive and language appropriate, continuity of care, and improvement of the whole person through the teaching of appropriate self-management skills.
• Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Attend all required safety education programs.
• Operate assigned equipment and perform all procedures in a safe manner as instructed.
• Maintain the work area and equipment in the condition required by Legacy standards.
• Demonstrate proper body mechanics in all functions.
• Check the patient’s environment and equipment to ensure safety.
• Report safety concerns promptly to appropriate personnel.
• Follow Legacy’s exposure control plans for blood-borne and airborne pathogens.
• Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions.
• Assure a safe environment by instituting appropriate control measures.
• Attend annual education programs.
• Perform other duties as assigned.

Connaissances

Bilingual English/Spanish

Phone etiquette

Multi-tasking

Data entry

Computer literacy

Professional communication

Customer service

Formation

High school diploma or equivalent

Description du poste

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Various Legacy Clinics

Bilingual Front Desk - Float (East Region) - Job Overview

Schedule: Monday-Friday (8AM-5PM)

As a Bilingual Front Office Clerk Float, you will be one of the first welcoming faces and voices patients encounter. Your professionalism, kindness, and attention to detail help create a positive experience from the very beginning while supporting a trusting, lasting patient-provider relationship.

This position may float to all clinic locations, giving you the opportunity to build meaningful connections with patients, families, and colleagues throughout the community healthcare setting. You will play an important role in keeping front office operations organized and helping patients access timely, respectful, coordinated care.

Why This Role Matters

• Make a meaningful difference through every patient interaction.
• Join a collaborative care team working within the context of a primary care medical home.
• Support culturally sensitive, language-appropriate, and whole-person care.
• Build valuable experience in clinic operations, patient access, and community healthcare.
• Help create a professional, safe, and welcoming environment for patients, families, visitors, volunteers, and fellow employees.
• Grow your skills while working alongside teammates who value collaboration, respect, and shared purpose.

If you are passionate about helping people feel seen, supported, and connected to care, this role offers a rewarding opportunity to contribute to the healthcare experience in a meaningful way.

Key Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of the client’s arrival.
• Enter patient information into the appropriate databases.
• Assist the volunteer coordinator with the management of volunteers.
• Follow appointment procedures as set by management.
• Follow cash handling procedures when receiving client payments.
• Complete opening and closing procedures.
• Keep the clinic lobby straight and orderly.
• Process lab results as assigned by the Practice Manager.
• Participate in the Performance Improvement Program.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, understanding of patient care that is culturally sensitive and language appropriate, continuity of care, and improvement of the whole person through the teaching of appropriate self-management skills.
• Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Attend all required safety education programs.
• Operate assigned equipment and perform all procedures in a safe manner as instructed.
• Maintain the work area and equipment in the condition required by Legacy standards.
• Demonstrate proper body mechanics in all functions.
• Check the patient’s environment and equipment to ensure safety.
• Report safety concerns promptly to appropriate personnel.
• Follow Legacy’s exposure control plans for blood-borne and airborne pathogens.
• Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions.
• Assure a safe environment by instituting appropriate control measures.
• Attend annual education programs.
• Perform other duties as assigned.

Minimum Qualifications

• High school graduate or equivalent required.

Required Knowledge, Skills, and/or Abilities

• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Bilingual in English/Spanish required.

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.