Behavioral Health Rep I - East End

legacycommunityhealth; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision & Life Insurance

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company M

Disability Insurance

$0 Copay Legacy Provider visits

$0 Copay for prescriptions at Legacy

Travel Insurance

Subsidized Gym Membership

And much more!

Job summary

Legacy Community Health is seeking a Behavioral Health Representative I, bilingual in English and Spanish, to support on-site providers and improve patient access. The role emphasizes collaboration, scheduling, interpretation services, and front-line triage in a fast-paced clinic environment.

You will assist registration, manage referrals, document vitals in the EHR, and help coordinate cross-clinic coverage. A team-oriented mindset and strong communication skills are essential for success.

Qualifications

• BLS CPR AED certification is required.
• 3–6 months of related experience preferred.
• 1 year certificate from college or technical school preferred.
• Familiarity with Behavioral Health preferred.
• Proficiency in Microsoft Word, Outlook and Excel.
• Strong communication and teamwork skills.
• Bilingual English/Spanish required.

Responsibilities

• Support Behavioral Health providers and ensure patient access to care.
• Manage provider schedules and waitlists for patient flow.
• Communicate with patients by phone and mail.
• Coordinate language interpretation services.
• Assist new patients with registration and risk assessments.
• Process orders and referrals with accuracy and follow-up.
• Document vital signs in the EHR system.
• Provide translation support for monolingual providers.
• Attend mandatory team meetings and make reminder calls for appointments.
• Support operations with data entry and admin tasks.
• Assist in triaging emergencies and perform medical tasks if qualified.
• Travel to other clinics for cross-coverage when needed.

Skills

Bilingual EN/ES

BLS CPR AED

Team player

MS Word/Outlook/Excel

Communication skills

Coordinate multiple activities

Leadership ability

Community resources knowledge

Education

One year certificate from college or technical school

Tools

Microsoft Word

Outlook

Excel

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Santa Clara -5616 Lawndale St, Houston, TX 77023

Behavioral Health Rep I Bilingual - East End (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, we believe in more than just providing care - we believe in building connections, empowering communities, and making a meaningful difference in people's lives. When you join us as a Behavioral Health Representative I, you're not just stepping into a role; you're becoming part of a family that values compassion, collaboration, and community impact.

• Be a vital link:Support our on-site Behavioral Health providers, ensuring every patient feels heard, respected, and cared for.
• Make an impact:Engage in meaningful work that broadens access to Behavioral Health services and enhances the overall well-being of our community.
• Grow with us:Enjoy opportunities for professional development, mentorship, and personal growth in a supportive environment.
• Enjoy balance:We prioritize work-life harmony and foster a culture where your well-being matters just as much as the care you provide.
• Collaborate and thrive:Join a team of passionate healthcare professionals who value your contributions and celebrate your successes.

Key Responsibilities

• Provide essential support to Behavioral Health providers, enhancing patient access and care.
• Manage provider schedules and waitlists to ensure optimal patient flow and timely care.
• Facilitate communication between providers and patients through phone and mail correspondence.
• Coordinate language interpretation services to ensure clear and effective communication.
• Assist new patients with registration and complete necessary risk assessments.
• Process Behavioral Health orders and referrals, ensuring follow-up and accuracy.
• Conduct vital sign checks and accurately document them in the EHR system.
• Provide translation services for monolingual providers to improve patient-provider interactions.
• Participate in mandatory team meetings and make reminder calls for upcoming appointments.
• Support Behavioral Health operations through data entry and other administrative tasks.
• Assist in triaging behavioral health emergencies and perform medical tasks if qualified.
• Travel to other clinic locations for cross-coverage when needed.

Minimum Qualifications

• BLS (CPR & AED) Certified required.
• Three to six months of related experience preferred.
• One year certificate from college or technical school preferred.
• Familiarity with Behavioral Health preferred.
• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting.
• Leadership ability for program management, growth, and development.
• Communication/interpersonal skills with various ethnic and socio-economic backgrounds.
• Knowledge of community agencies and resources.
• Coordinate multiple activities.
• Computer skills in Microsoft Office.
• Bilingual English and Spanish speaking required.
• Physical ability to sit, stand, walk, lift up to 25 pounds, and moderate concentration.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health - every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission - Driving healthy change in our communities - guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change - within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.