Bilingual Care Team Assistant

Legacy Community Health; Houston (TX); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

403(b) with match

Disability Insurance

Zero Copays for Legacy providers

Zero Copays for prescriptions

Travel Insurance

Pet Insurance

Gym membership

Job summary

Legacy Community Health, a leading community health center in Houston, seeks a Bilingual Care Team Assistant to connect patients with resources and support their care journey. You will be the first point of contact, ensuring compassionate, accurate information and efficient triage with nursing staff.

Role requires Spanish fluency, high-school education or equivalent, and medical assistant certification or relevant clinical experience.

Qualifications

• Spanish fluency required.
• Certification as Medical Assistant or 2 years clinical experience preferred.
• BLS/CPR certification required.
• Experience in ambulatory clinical settings recommended.
• Excellent communication and customer service skills essential.

Responsibilities

• Handle patient communication via phone and in person, routing clinical inquiries to providers.
• Assist with pre-visit planning, reviewing schedules and arranging interpretation services.
• Support care coordination and transitions of care.
• Assist with medication refills and prior authorizations.
• Prepare forms for review and signature by providers; promptly address urgent requests.
• Process referrals and ensure documentation is included in patient records.
• Adhere to safety training and ensure equipment is properly used.

Skills

Spanish fluency

Excellent communication skills

Customer service skills

Multitasking

Strong typing & computer skills

Education

High-school level education or equivalency

Medical Assistant Certification or 2 years clinical experience

Tools

EHRS system

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Gulfton Dashwood -5420 Dashwood Dr. Houston, TX 77081

Bilingual Care Team Assistant - Job Overview

Schedule: 8AM-5PM

At Legacy Community Health, we believe in the power of compassionate, patient-centered care. As a Bilingual Care Team Assistant, you'll be at the heart of our mission, connecting patients with the resources they need and ensuring they feel supported every step of the way. You'll be more than just a team member; you'll be part of our family, making a meaningful difference in the lives of those we serve.

• Role Highlights:You'll be the contact point and informational resource for patients, ensuring they receive quality and compassionate care.
• Work Environment Benefits:Enjoy a collaborative and supportive team atmosphere where every voice is heard and valued.
• Impact and Growth Opportunities:Contribute to a mission-driven organization that offers growth opportunities, including potential loan repayment programs.
• Team Collaboration:Work closely with the care team and community resources to ensure seamless patient care.
• Mission-Driven Elements:Be a part of an organization committed to evidence-based care and the Patient Centered Medical Home (PCMH) model.

Key Responsibilities

• Patient Communication:Work with onsite nursing or follow protocol-based triage to address patient phone calls and route clinical inquiries to providers. Return calls and communicate results as directed.
• Pre-Visit Planning:Review patient schedules daily, ensure lab results and consultation reports are available, and gather necessary information. Assist in arranging interpretation services and participate in daily huddles.
• Care Coordination:Manage transitions of care, support access to ancillary services, and maintain the Care Coordination Desktop.
• Medication Management:Assist with medication refills and prior-authorizations.
• Forms:Initiate and complete forms for review and final signature by the provider. Address urgent requests promptly.
• Referrals:Complete referrals, deliver clinical summaries for consultants, and ensure relevant documents are included in patient records.
• Safety and Compliance:Promote effective working relations to facilitate goal achievement and adhere to safety training and equipment operation.

Minimum Qualifications

• High-school level education or equivalency
• Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting
• Must maintain BLS /CPR
• At least 2 years of experience in an ambulatory clinical setting preferred
• Spanish fluency
• Demonstrated competency with an EHRS system
• Excellent communication skills.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Above average organizational skills.
• Strong typing and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Must be able to manage multiple deadline and decision making responsibilities.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.