Bilingual Front-End Associate: Fast, Friendly Checkout

Clark Associates, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

The Restaurant Store in Orlando, FL is seeking a Bilingual Front End Associate to deliver a high level of service at the checkout, assist customers, and handle in-store and phone inquiries. The role supports sales, returns, memberships, and customer questions with a focus on a smooth front-end operation.

You will engage customers in Spanish, guide them through our Brick and Click model, and collaborate with branch leadership to meet location goals.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
• Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our “Brick and Click” business model

Job description

The Restaurant Store in Orlando, FL is seeking a Bilingual Front End Associate to deliver a high level of service at the checkout, assist customers, and handle in-store and phone inquiries. The role supports sales, returns, memberships, and customer questions with a focus on a smooth front-end operation.

You will engage customers in Spanish, guide them through our Brick and Click model, and collaborate with branch leadership to meet location goals.