Education Admin & Customer Success Coordinator

Think Academy U.S; Cupertino (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

Think Academy U.S is looking for a highly motivated Administrative Assistant / Customer Service Representative in Cupertino. This position involves providing exceptional customer support and administrative coordination to enhance student experiences.

The ideal candidate will have prior experience in customer service and education support, and must be fluent in Mandarin. You will assist parents and students across various communication channels while managing administrative operations effectively.

Qualifications

• Previous experience in customer service or educational support roles is highly preferred.
• Fast learner capable of understanding complex policies and processes.
• Excellent verbal and written communication skills, fluency in Mandarin required.

Responsibilities

• Serve as primary contact for parents and students via multiple channels.
• Welcome visitors and respond to inquiries professionally.
• Document customer concerns and collaborate on improving workflows.

Skills

Customer service experience

Problem-solving skills

Excellent communication skills

Organizational skills

Fluency in Mandarin Chinese

Job description

Think Academy U.S is looking for a highly motivated Administrative Assistant / Customer Service Representative in Cupertino. This position involves providing exceptional customer support and administrative coordination to enhance student experiences.

The ideal candidate will have prior experience in customer service and education support, and must be fluent in Mandarin. You will assist parents and students across various communication channels while managing administrative operations effectively.