Bilingual Front Desk - Urgent Care (Mandarin/Cantonese)

Astrana Health Management; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Astrana Health Management is seeking a full-time Float Front Desk Receptionist for its Los Angeles Urgent Care Centers. The ideal candidate is fluent in Chinese (Mandarin or Cantonese) and capable of working across multiple LA-area locations, supporting patient check-ins and intake processes.

Responsibilities include greeting patients, managing a multi-line phone system, coordinating with providers, and performing usual clerical duties in a fast-paced healthcare environment.

Qualifications

• Fluency in Chinese (Mandarin or Cantonese) required.
• Must be able to work out of multiple urgent care locations in Los Angeles area.
• Prior experience in a medical front desk or healthcare administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling software and basic computer applications.
• Ability to multitask effectively in a fast-paced environment.
• Compassionate, patient-focused approach.

Responsibilities

• Greet visitors entering the office and assist with check-in procedures.
• Manage a multi-line phone system, route callers, and relay messages to providers.
• Provide basic information in person, by phone, or email.
• Maintain a clean, organized reception area.
• Submit treatment authorization requests.
• Control reception-area access to support security procedures.
• Prioritize workload in a fast-paced setting and adapt to changes.
• Communicate clearly with patients, physicians, and pharmacy calls.
• Perform clerical duties such as filing, photocopying, transcribing, and faxing.

Skills

Fluent in Chinese (Mandarin or Canton

Job description

Astrana Health Management is seeking a full-time Float Front Desk Receptionist for its Los Angeles Urgent Care Centers. The ideal candidate is fluent in Chinese (Mandarin or Cantonese) and capable of working across multiple LA-area locations, supporting patient check-ins and intake processes.

Responsibilities include greeting patients, managing a multi-line phone system, coordinating with providers, and performing usual clerical duties in a fast-paced healthcare environment.