Bilingual Front Desk Specialist - Hybrid Customer Service

Manulife; United States; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Manulife is seeking a Receptionist for our Customer Service Centre to be the first point of contact for customers, agents and visitors. The role focuses on professional reception, registration, queue management and helping navigate services.

Hybrid work arrangement with emphasis on strong communication skills, Cantonese/Mandarin fluency, and proficiency in Word, Excel and Outlook. Prior insurance or customer-facing experience is a plus.

Qualifications

• Minimum 1 year of experience in customer service, insurance, or related customer-facing roles.
• Customer-service oriented with strong interpersonal and communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• Strong time management and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Able to work independently as well as collaboratively within a team environment.
• Fluent in Cantonese and Mandarin; basic English communication skills preferred.

Responsibilities

• Serve as the first point of contact for customers, agents, and visitors, delivering professional and courteous reception services.
• Manage customer registration, queue ticket issuance, and customer flow to ensure efficient front-line operations.
• Guide customers to the appropriate service counters and assist with service navigation within the Customer Service Centre.
• Sign for packages, maintain visitor records, and manage reception-related documentation.
• Support administrative and operational activities of the Customer Service Centre as required.
• Escalate customer complaints or complex service issues to the appropriate team members when required.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Microsoft Office

Time management

Multitasking

Independent / team

Bilingual Cantonese/Mandarin

English (basic)

Tools

Word

Excel

Outlook

Job description

Manulife is seeking a Receptionist for our Customer Service Centre to be the first point of contact for customers, agents and visitors. The role focuses on professional reception, registration, queue management and helping navigate services.

Hybrid work arrangement with emphasis on strong communication skills, Cantonese/Mandarin fluency, and proficiency in Word, Excel and Outlook. Prior insurance or customer-facing experience is a plus.