Bilingual Front Desk Patient Services Associate

Variety Care; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Variety Care in Oklahoma City is seeking a Patient Service Representative I who is bilingual (English/Spanish) to greet patients, gather information, and schedule visits. You will work in Administration as part of the front desk team, supporting check-in and check-out processes and ensuring accurate records.

The ideal candidate has strong communication, data entry skills, and a calm, patient demeanor to handle busy days, verify insurance data, post charges, and maintain a welcoming, compliant

Qualifications

• High School Diploma or GED.
• Ability to work with the public.
• Bilingual English/Spanish.
• Data entry and basic keyboarding.
• Able to communicate with patients and staff.
• Trustworthy handling confidential information.
• Able to work in an active and stressful environment.
• Able to work with difficult patients from time to time.

Responsibilities

• Receives patients at reception window.
• Obtains required information/documentation from patient at check in.
• Obtains financial and family information and updates it for each patient on each visit including, address, phone, insurance coverage, and DOB.
• Updates information and makes changes as necessary in the electronic medical records.
• Schedules appointments in electronic medical records.
• Posts charges and payments at the time of check-out for patient.
• Verifies any late or open balances and reminds patient of the outstanding balance.
• Calls billing assistance to help patient with balance owed questions.
• Accepts payments and assures daily collections are secured.
• Balances daily transactions.
• Assures waiting area is good order throughout the day.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Assures that office equipment is in good working order.
• Notifies appropriate staff member if problems arise.
• Accepts direction from the Practice Administrator or the Physician on staff.
• Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.
• Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.
• Performs other duties as assigned.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Data entry

Keyboarding

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Variety Care in Oklahoma City is seeking a Patient Service Representative I who is bilingual (English/Spanish) to greet patients, gather information, and schedule visits. You will work in Administration as part of the front desk team, supporting check-in and check-out processes and ensuring accurate records.

The ideal candidate has strong communication, data entry skills, and a calm, patient demeanor to handle busy days, verify insurance data, post charges, and maintain a welcoming, compliant