Bilingual Patient Access & Intake Facilitator

Metropolitan Center for Mental Health (MCMH); New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Metropolitan Center for Mental Health (MCMH) seeks a Patient Services Facilitator to join the Access and Intake team. This full-time role ensures intake appointments are received and processed promptly and acts as the first contact for new service requests with clear, professional communication.

You will support intake workflows, coordinate with Admissions and Billing, verify insurance, and assist diverse populations, delivering excellent client service and maintaining EMR documentation.

Qualifications

• High school diploma or equivalent required.
• Spanish fluency required.
• Proficiency in computer systems, EHR systems and documentation standards.
• Strong organizational and communication skills.
• Demonstrated customer service excellence.
• Client-facing experience with diverse populations (minimum two years).

Responsibilities

• Manage Intake appointments and psychosocial assessments using patient charts and provider schedules.
• Process referrals through email, fax, and voicemail, including tracking and follow-up.
• Create and maintain electronic patient charts, including documentation and scanning.
• Conduct initial risk assessments and coordinate with Intake for high-risk cases.
• Assist patients with intake paperwork, consent forms, and connection to clinicians.
• Verify insurance eligibility and maintain current insurance acceptance information.
• Provide information about MCMH services to potential patients and walk-ins.
• Support referral partners with status updates and coordination.
• Coordinate with Reception Staff for phone coverage and intake inquiries.
• Consult with Intake for urgent referrals and outside agency cases.
• Maintain accurate documentation in EMR and departmental tracking systems.

Skills

Spanish fluency

Organizational skills

Communication skills

Customer service

Client-facing experience

EHR systems

Documentation standards

Proficiency in computer systems

Education

High school diploma

Bachelor’s degree preferred

Tools

EMR systems

Referral management software

Job description

The Metropolitan Center for Mental Health (MCMH) seeks a Patient Services Facilitator to join the Access and Intake team. This full-time role ensures intake appointments are received and processed promptly and acts as the first contact for new service requests with clear, professional communication.

You will support intake workflows, coordinate with Admissions and Billing, verify insurance, and assist diverse populations, delivering excellent client service and maintaining EMR documentation.