Bilingual Front Desk & Patient Access Specialist

002 Sea Mar Community Health Center; Lakewood (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) retirement

Job summary

Sea Mar Community Health Centers is hiring a Front Desk Receptionist to serve as the liaison between the public and the clinic. You will manage patient registrations, answer phones, schedule appointments, and assist with basic records tasks in a fast-paced health center environment.

This full-time role requires a high school diploma or GED, strong organizational skills, and the ability to work with a diverse patient population.

Qualifications

• High School Diploma or GED required.
• Pre-hire competency test.
• 90 day Probationary period Competency Test.
• Be able to troubleshoot office equipment.
• Good organizational skills.
• Be a detailed oriented person.
• Be able to answer a multi-line telephone system in a professional manner.
• A typing speed of 35 wpm is required.
• Word Processing skills are desirable.
• Have good written and verbal skills.
• Bilingual English/Spanish preferred.
• Vast knowledge of medical records system is desirable.
• Add, subtract, multiply, and divide.
• Be able to effectively utilize a 10 key adding machine.

Responsibilities

• Maintain an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role.
• Assists the medical/dental records department in scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
• Distributes and screens all incoming and outgoing mail.
• Maintains a 100% Collection rate by collecting patient payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Skills

Bilingual English/Spanish

Typing 35 wpm

Phone etiquette

Organizational skills

Detail oriented

Education

High School Diploma or GED

Tools

Medical records system

10 key adding machine

Job description

Sea Mar Community Health Centers is hiring a Front Desk Receptionist to serve as the liaison between the public and the clinic. You will manage patient registrations, answer phones, schedule appointments, and assist with basic records tasks in a fast-paced health center environment.

This full-time role requires a high school diploma or GED, strong organizational skills, and the ability to work with a diverse patient population.