Bilingual Front Desk & Intake Coordinator

Catholic Charities of Ingham, Eaton & Clinton Counties; Lansing (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

The Bilingual Receptionist at Cristo Rey Community Center will greet visitors, direct them to the correct department, and answer incoming calls. This on-site role requires a courteous, professional demeanor and the ability to manage front-desk operations effectively.

Responsibilities include scheduling legal aid appointments, maintaining confidential records, handling donations, and ensuring sign-in logs for volunteers.

Qualifications

• Education: High School Diploma or equivalent
• Preferred 1 year receptionist experience
• Experience: Bilingual – English and Spanish
• Microsoft Word and Excel experience preferred
• Accurate and detail-oriented
• Motivated self-starter, with excellent communication skills and a high level of integrity
• Strong organizational skills

Responsibilities

• Greet all persons entering Cristo Rey Community Center and direct people to the appropriate offices
• Appropriately screen all persons entering the building
• Fill out paperwork for clients needing access to the clothing closet; log visits in software
• Accept donations and explain policies on acceptable donations; write receipts and deliver any cash donations immediately to the Finance Department
• Answer the telephones and transfer calls as necessary
• Schedule all appointments for free legal aid and share the appointment schedule with the appropriate lawyer for the week
• Ensure all volunteers, community service workers, and visitors sign in and out on the respective logs
• Responsible for all opening and closing procedures, including unlocking and locking the building at the appropriate times
• Maintain confidential records
• Other duties as assigned

Skills

Bilingual – English and Spanish

Microsoft Word

Excel

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

The Bilingual Receptionist at Cristo Rey Community Center will greet visitors, direct them to the correct department, and answer incoming calls. This on-site role requires a courteous, professional demeanor and the ability to manage front-desk operations effectively.

Responsibilities include scheduling legal aid appointments, maintaining confidential records, handling donations, and ensuring sign-in logs for volunteers.