Bilingual Front Desk Coordinator - Medical Office

GI Care for Kids; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

GI Care for Kids in Atlanta, GA, seeks a friendly Front Office Coordinator to manage the front desk, greet patients, check in, verify demographics, and ensure accurate paperwork in the electronic health record.

As the first contact, you will deliver top customer service in English and Spanish, handle insurance checks, collect copays, coordinate appointments (in person or telemedicine), and support daily clinic operations.

Qualifications

• Must be bilingual - English and Spanish with excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Strong Customer Service skills.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to multi-task.
• Type a minimum of 40 wpm.
• Knowledge of medical terminology.
• Professional appearance and demeanor.
• 2-years administrative experience in medical facility, health insurance, or related area.

Responsibilities

• Welcomes patients and visitors to the practice by greeting in a prompt, courteous and helpful manner.
• Maintains work area and lobby in neat and orderly manner.
• Checks in, verifies insurance information, and maintains accurate record of patients.
• Provides instructions to new patients in completion of registration forms. Ensures that all forms are completely filled out.
• Collects copays and past due balances and provides transaction receipt(s) prior to the patient being seen.
• Copies insurance cards and driver’s license for all new patients.
• Manage patient flow by providing timely check-in procedures upon arrival and notifying medical staff of patient arrival.
• Answers incoming telephone line, direct calls accordingly and provides information.
• Checks patients out after completion of patient visits and schedules any necessary follow up appointments.
• Coordinates best appointment alternatives that meet patient needs and caregiver requests (in office vs. telemedicine visits).
• Reconciles daily receipts and cash collected with end of day reports to confirm money balances
• Scan documents, sorting mail and distributing e-faxes.
• Opens front office for start of business and turns on television
• Maintains patient confidentiality to protect the patient and clinic
• Performs other related duties as assigned by management.

Skills

Bilingual English/Spanish

Customer service

Medical terminology

Typing 40 wpm

Organizational skills

Education

High School Diploma/GED

Some college preferred

Job description

GI Care for Kids in Atlanta, GA, seeks a friendly Front Office Coordinator to manage the front desk, greet patients, check in, verify demographics, and ensure accurate paperwork in the electronic health record.

As the first contact, you will deliver top customer service in English and Spanish, handle insurance checks, collect copays, coordinate appointments (in person or telemedicine), and support daily clinic operations.