Bilingual Front Desk Concierge - Spanish/English

Crunch Fitness; Florida; On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Free uniforms

Bonus based on performance

Employee discounts

Job summary

Crunch Fitness is seeking a part-time Front Desk Associate to greet members, check them in, answer calls, and share information about events. The role requires Spanish/English fluency, customer service experience, and the ability to work opening shifts between 5:00 AM and 3:00 PM.

Expect a fast-paced environment with a focus on professionalism and member satisfaction. Responsibilities include handling payments, maintaining the front desk area, and coordinating with management on tasks.

Qualifications

• Fluent in Spanish and English.
• Customer service experience.
• Strong reading and writing skills.
• Basic computer skills.
• Open availability during the week and on weekends.
• Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM.

Responsibilities

• Greet all members and guests with a smile and wish them well as they leave the club.
• Check in all members and guests following company procedures.
• Communicate any system alerts or messages during check-in.
• Answer phone calls in a courteous, professional, and helpful manner.
• Share information about special events with members and guests.
• Create a welcoming atmosphere for everyone who walks in.
• Assist members with requests or refer them to a manager when needed.
• Maintain a professional attitude at all times.
• Make outbound calls to leads and members with billing issues.
• Process payments for member services in accordance with company policies.
• Be familiar with the facility layout, services offered, and class schedules.
• Keep the Front Desk area clean and organized.
• Assist with maintaining the cleanliness of all gym areas.
• Support management with projects or tasks as needed.
• Follow all policies and procedures in the Employee Handbook.
• Complete opening and closing duties as assigned.
• Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements.
• Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates

Skills

Bilingual Spanish/English

Customer service

Reading & writing

Basic computer skills

Open availability

Opening/Daytime shifts 5:00 AM - 3:00

Job description

Benefits:

• Free uniforms
• Bonus based on performance
• Employee discounts

Reports to:
Front Desk Manager/Supervisors

Position Type:
Part-Time

Requirements:

• Fluent in Spanish and English
• Customer service experience
• Strong reading and writing skills
• Basic computer skills
• Open availability during the week and on weekends
• Must be available for opening and daytime shifts scheduled anytime between 5:00 AM and 3:00 PM.

Special Skills:

• Strong customer service skills
• Professional communication
• Dependable and responsible
• Comfortable working in a fast-paced environment
• Able to follow procedures and handle members confidently

Responsibilities:

• Greet all members and guests with a smile and wish them well as they leave the club
• Check in all members and guests following company procedures
• Communicate any system alerts or messages during check-in
• Answer phone calls in a courteous, professional, and helpful manner
• Share information about special events with members and guests
• Create a welcoming atmosphere for everyone who walks in
• Assist members with requests or refer them to a manager when needed
• Maintain a professional attitude at all times
• Make outbound calls to leads and members with billing issues
• Process payments for member services in accordance with company policies
• Be familiar with the facility layout, services offered, and class schedules
• Keep the Front Desk area clean and organized
• Assist with maintaining the cleanliness of all gym areas
• Support management with projects or tasks as needed
• Follow all policies and procedures in the Employee Handbook
• Complete opening and closing duties as assigned
• Enforce Crunch policies and deny access when required due to unpaid balances, system alerts, or failure to meet facility requirements
• Send a brief End of Day summary including membership sales, Kickoffs booked, phone calls made, and any important shift updates

Meetings:

• Monthly or weekly department meetings
• Employee training meetings