Front Desk Supervisor

Gold's Gym - Cascade Fitness, LLC; Richland (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Job summary

Gold's Gym - Cascade Fitness, LLC is seeking a Front Desk Supervisor in Richland, WA to welcome members, direct guests, and lead the front desk team while delivering excellent customer service.

The role supports operations, enforces policies, and models our values and culture with a Monday–Friday, 10:30 AM–6:00 PM schedule. Strong communication and CRM skills are required; leadership potential is a plus.

Qualifications

• High school diploma or equivalent; college coursework or degree preferred.
• Previous experience in customer service or retail.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient with computer systems and CRM platforms.
• Ability to work flexible hours, including evenings and weekends.
• Leadership experience or potential to lead a team.
• Knowledge of gym operations and membership processes is a plus.

Responsibilities

• Welcomes members and guests; manages front door and retail security; verifies check-ins.
• Handles delinquent accounts and directs guests efficiently.
• Conducts tours; assists with memberships; answers calls; addresses member needs promptly.
• Maintains front desk appearance; manages retail, drinks, juice bar, and supplement sales.
• Completes shift walk-throughs; follows procedures; logs issues; reports incidents; adheres to attendance policies.

Skills

Customer service experience

Multitasking

Communication skills

Leadership potential

CRM platforms

Education

High school diploma or equivalent

College coursework or degree preferred

Tools

CRM platforms

Job description

Benefits:

• Health insurance


• Paid time off


• Bonus based on performance


• Dental insurance

Front Desk Supervisor

The Front Desk Supervisor will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position supports front desk operations, ensures consistent execution of company policies, and provides leadership and training to the front desk team. Responsible for delivering excellent customer service to our members while role-modeling the organization’s values and culture.

Major Responsibilities

Welcomes members and guests, manages front door and retail security, and verifies check-ins. Handles delinquent accounts and directs guests efficiently. Conducts tours, assists with memberships, answers calls, and addresses member needs promptly. Maintains appearance, schedules appointments, manages retail, drinks, juice bar, and supplement sales, and ensures front desk cleanliness. Completes shift walk-throughs, follows procedures, logs issues, reports incidents, adheres to attendance policies, provides shift coverage, and performs additional tasks as needed.

Qualifications & Requirements

• High school diploma or equivalent required; college coursework or degree preferred.


• Previous experience in customer service or retail environment.


• Strong communication and interpersonal skills.


• Ability to multitask and manage time effectively.


• Proficient with computer systems and software, including CRM platforms.


• Ability to work flexible hours, including evenings and weekends.


• Leadership experience or potential to lead a team.


• Knowledge of gym operations and membership processes is a plus.

Shift Details

Shift is Monday through Friday, 10:30 AM to 6:00 PM. May require additional hours and weekends as needed.

Compensation

• $19/hour


• Plus Bonus Opportunity


• Full-time Benefits after 90-days of employment