Bilingual Front Desk Concierge

The Long Bay Resort; Miami (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) retirement plan with company match

Tuition Reimbursement

Resort Accommodations Discount

Paid Time Off

Job summary

The Long Bay Resort in Miami, Florida is seeking a Front Desk Agent, who will be the first point of contact for guests, ensuring excellent customer service from check-in to check-out. Responsibilities include managing reservations, processing payments, and resolving guest complaints.

Qualified candidates will have customer service experience and be bilingual in Spanish and English. The position offers a supportive team environment and various benefits including medical and dental insurance, 401(k) with company match, and paid time off.

Qualifications

• Availability to work mixed shifts, including weekends and holidays.
• Passion for providing exceptional service to guests and colleagues.
• Must communicate clearly and professionally.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Handle guest inquiries and provide accurate information.
• Process payments and maintain guest accounts.

Skills

Bilingual in Spanish and English

Customer service experience

Reliability

Teamwork

Job description

The Long Bay Resort in Miami, Florida is seeking a Front Desk Agent, who will be the first point of contact for guests, ensuring excellent customer service from check-in to check-out. Responsibilities include managing reservations, processing payments, and resolving guest complaints.

Qualified candidates will have customer service experience and be bilingual in Spanish and English. The position offers a supportive team environment and various benefits including medical and dental insurance, 401(k) with company match, and paid time off.