Bilingual Front Desk: Client Experience Coordinator

Circle of Wellness; Virginia (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

50% employer-paid health insurance

Paid Time Off (PTO)

Professional development opportunities

Job summary

Circle of Wellness in Virginia, Minnesota, is seeking a Client Experience Coordinator to be the first point of contact for clients, ensuring they feel supported throughout their therapeutic journey. This role involves scheduling, intake, client communication, and insurance verification.

The ideal candidate has 2+ years in a healthcare front desk role and strong problem-solving skills. The position offers competitive pay, full-time hours, and benefits including health insurance and professional development opportunities.

Qualifications

• 2+ years of experience in a healthcare front desk or intake role.
• Ability to work on-site daily; this is not a hybrid or remote position.
• Excellent time management in a fast-paced setting.

Responsibilities

• Answer all incoming calls professionally and route messages.
• Schedule intake appointments within 24 hours for new clients.
• Maintain accurate records in our EHR and assist with follow-ups.
• Greet clients warmly and ensure a professional check-in process.
• Monitor referral inbox and ensure timely responses.

Skills

Bilingual in Spanish

Experience in a healthcare front desk role

Strong phone presence

Emotional intelligence

Problem-solving skills

Attention to detail

Proficiency in EHR systems

Familiarity with HIPAA compliance

Education

No college degree required

Tools

SimplePractice

Google Workspace

Job description

Circle of Wellness in Virginia, Minnesota, is seeking a Client Experience Coordinator to be the first point of contact for clients, ensuring they feel supported throughout their therapeutic journey. This role involves scheduling, intake, client communication, and insurance verification.

The ideal candidate has 2+ years in a healthcare front desk role and strong problem-solving skills. The position offers competitive pay, full-time hours, and benefits including health insurance and professional development opportunities.