Bilingual French Agent Role at U-Haul – Career Growth

U-Haul; Phoenix (AZ); À distance; USD 21 000 - 28 000; Temps partiel

Avantages offerts par ce poste

U-Haul University eLearning

Hands-on training from day one

Merit-based raises

Résumé du poste

U-Haul is seeking a Bilingual French – Roadside Assistance Team Member for a part-time role in Arizona. You will handle calls, provide real-time problem solving, and follow structured onboarding with U-Haul University training. Weekend availability and remote coordination are part of the schedule.

The position emphasizes growth within a large, stable company, with merit-based increases and a focus on customer service excellence across calls and dispatch coordination.

Qualifications

• Must be fluent in both English and French.
• Ability to express sympathy, empathy, and compassion.
• Critical thinker with ability to adapt.
• Intermediate keyboarding and computer skills.
• Excellent verbal communication and listening skills.
• General knowledge of U.S. and Canada geography.

Responsabilités

• Handle incoming customer calls and initiate outbound calls to customers and service providers.
• Provide real-time solutions and maintain calm urgency to meet quality metrics.
• Follow established methods and procedures with structured onboarding.
• Support Roadside Assistance customers during moves and disruptions.

Connaissances

French-English bilingual

Empathy

Active listening

Critical thinking

Strong communication

Typing 40 WPM+

Description du poste

Bilingual French Agent Role at U-Haul – Career Growth in Lima

This part-time role at U-Haul is a solid entry point for bilingual customer service and crisis-support careers, particularly for French-English speakers. Here's the career lens:

• Skill development: You'll build de-escalation, multi-tasking under pressure, and real-time problem-solving skills — all highly transferable to roles in dispatch operations, insurance claims, travel assistance, and contact center management.
• Compensation context: $17.50/hour is competitive for part-time call center work in Arizona (market range: $15–$20/hr). The merit increase structure rewards performance, which is a green flag for motivated workers.
• Bilingual premium: French-English fluency is a genuine differentiator in the US job market. This role lets you monetize that skill while building a verifiable work history in a structured environment.
• Green flags: U-Haul University eLearning, hands-on training from day one, and a clear feedback/improvement culture signal a structured onboarding experience — unusual for part-time roles.
• Red flags / watch-outs: Hours are variable and tied to business need. Weekend and holiday availability is mandatory. The nicotine-use hiring restriction (enforced in AZ) is atypical and worth noting.
• Career path: Part-time roadside roles at large companies like U-Haul often serve as pipelines to full-time positions in operations, team leadership, or quality assurance — especially for high performers.

Best suited for students, teachers, or professionals seeking supplemental income with a path to grow inside a large, stable organization.

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French – Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job who may already have a set schedule during the week.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers, and other personnel who will provide the support and expertise needed to get our customers back to their move.

Our customer's safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism, and care while meeting all quality-related metrics and goals.

This job might be for you if:

• You are a dependable team player with a positive attitude
• You have the aptitude to work in a critical thinking atmosphere
• You enjoy a self-paced, educational work environment
• You enjoy speaking with and helping people
• You are empathetic and solution oriented
• You are comfortable with eLearning and remote leadership management
• You are comfortable navigating multiple computer programs at one time

Minimum Qualifications:

• Must be fluent in both English and French
• Ability to express sympathy, empathy, and compassion
• Critical thinker with ability to adapt
• Intermediate keyboarding and computer skills
• Active and attentive listener
• Ability to type while talking (40 WPM or higher is a plus)
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance

Perks of Joining the U-Haul Team!

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws.

Exclusive U-Haul Benefits Designed for Your Success:

At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

Scheduling Requirements:

• Roadside Assistance is open 24/7/365 to assist customers
• The total number of hours scheduled each week will be based on business needs
• Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days.
• Working holidays is required in order to provide support for our customers year-round. You may be scheduled to meet the team and business needs.

Shift Available: Tuesday, Wednesday, Thursday, Friday, and Saturday between 10:00 AM – 3:30 PM (Arizona time)

A note about how we schedule: Preferences to work that align with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business, the result may be fewer hours scheduled.

Education and Development (Training) Explained:

• Self-motivated education at our very own U-Haul University
• Self-motivated supplementary eLearning
• Assist customers within the first week of employment
• Customer interactions with instructors' support during initial education
• Skillset-driven continued education coordinated by your manager
• Fast-paced, hands-on instruction with a set schedule
• Learn and begin performing some of your job duties with customers the first day

Work From Home Requirements:

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours.
• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications:

• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space
• Webcam (external or built-in)
• Dual monitors

Internet Speeds:

• Download: 50MB minimum (100MB recommended)
• Upload: 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from residents of:

CA, WA, or the District of Columbia.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U‑Haul Holding Company, and its family of companies including U‑Haul International, Inc. ("U‑Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U‑Haul will not hire or re-hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Can I work this job from outside the United States? No. All work must be performed from your registered home address within the US. Applications are also not accepted from residents of California, Washington, or the District of Columbia. What are the exact hours for this position? The available shift is Tuesday through Saturday, 10:00 AM to 3:30 PM Arizona time. Weekend availability including holidays is required. How much does this role pay? The base hourly rate is $17.50, with increases available as you take on additional duties and through periodic merit reviews. Local minimum wage laws may result in a higher starting rate. Do I need to provide my own computer equipment? Yes. You must supply a personal Windows 11 computer (16GB RAM minimum), dual monitors, a wired USB headset, and a webcam. Internet speeds are verified during the interview process. Is prior roadside assistance or customer service experience required? No prior experience is explicitly required. U-Haul provides structured training through U-Haul University, and you will begin assisting customers within your first week of employment.