Bilingual Financial Services Rep (Spanish) – Training

Heights Finance Corporation; Aurora (IL); Presencial; USD 24.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Employee Assistance Program

Descripción de la vacante

Heights Finance is seeking a customer-focused professional in Aurora, IL, to deliver exceptional service through the loan process and educate customers on products. This full-time role offers a clear path for growth, a structured training program, and supportive leadership within a compliant and customer-centric environment.

Hours are 8:30am–5:30pm, Monday–Friday, with some peak-season adjustments. Benefits start day one, including PTO and a 401(k) with company match, plus opportunities for

Formación

• Customer-focused with a genuine desire to help customers.
• Sales mindset to educate on financial products.
• Strong communication skills, both verbal and written.
• Problem-solving abilities to address customer challenges.
• Adaptability to learn new systems and processes.
• Team player with collaborative spirit.
• Educational background: High School diploma or equivalent; college coursework is a plus.
• Industry experience in customer service or consumer finance is preferred but not required.

Responsabilidades

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Conocimientos

Customer focus

Sales mindset

Strong communication

Problem solving

Adaptability

Team player

Educación

High School diploma

College coursework

Descripción del empleo

Heights Finance is seeking a customer-focused professional in Aurora, IL, to deliver exceptional service through the loan process and educate customers on products. This full-time role offers a clear path for growth, a structured training program, and supportive leadership within a compliant and customer-centric environment.

Hours are 8:30am–5:30pm, Monday–Friday, with some peak-season adjustments. Benefits start day one, including PTO and a 401(k) with company match, plus opportunities for