Bilingual Financial Service Specialist

Heights Finance Corporation; Chicago (IL); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee Assistance Program

Emergency Relief Fund

Diversity & Inclusion Council

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance Corporation is seeking a Bilingual Financial Service Representative to deliver exceptional service and build lasting relationships while guiding customers through loan processes and financial solutions.

You will engage in consultative sales, handle inbound and outbound calls, and participate in a structured training program to grow professionally within a dynamic consumer finance environment.

Qualifications

• Customer-focused approach with a genuine desire to help others.
• Confidence in promoting financial products and services to meet customer needs.
• Excellent verbal and written communication, quick rapport building.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative mindset to contribute to team success.

Responsibilities

• Deliver exceptional service to new and existing customers through loan guidance and support.
• Use consultative sales techniques to educate customers on financial products and services, identifying upsell opportunities.
• Engage customers via inbound calls and proactive outbound outreach to attract new business.
• Collaborate on past-due accounts and work toward solutions.
• Participate in hands-on training with mentoring to grow skills and confidence.
• Follow regulatory guidelines and protect customer information and assets.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Education

High School diploma or equivalent

College coursework or degree is a plus

Job description

Heights Finance Corporation is seeking a Bilingual Financial Service Representative to deliver exceptional service and build lasting relationships while guiding customers through loan processes and financial solutions.

You will engage in consultative sales, handle inbound and outbound calls, and participate in a structured training program to grow professionally within a dynamic consumer finance environment.