Bilingual Financial Service Rep – Spanish | Fast-Growth Career

Heights Finance; Austin (TX); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance in Austin, TX is hiring a Bilingual Financial Service Representative. The role focuses on delivering exceptional customer service, guiding customers through loan processes, and promoting financial products.

The position is full-time, with hourly pay and benefits, in a dynamic, growth-oriented environment. You will engage with customers, upsell where appropriate, and support delinquency management while adhering to regulatory guidelines.

Qualifications

• Customer-focused service delivery with a consultative approach.
• Ability to promote financial products and services to meet customer needs.
• Strong written and verbal communication to build rapport with customers.
• Willingness to learn new systems and processes.

Responsibilities

• Deliver outstanding customer service and guide customers through loan processes.
• Drive sales growth using consultative techniques.
• Manage inbound calls and perform proactive outreach to attract new business.
• Support delinquency management by offering solutions.
• Participate in training with one-on-one mentoring to build skills.
• Ensure compliance with regulations and company policies.

Skills

Customer Service

Sales Mindset

Strong Communication

Problem-Solving

Adaptability

Team Player

Education

High School diploma or equivalent

College coursework or degree (a plus)

Tools

None specified

Job description

Heights Finance in Austin, TX is hiring a Bilingual Financial Service Representative. The role focuses on delivering exceptional customer service, guiding customers through loan processes, and promoting financial products.

The position is full-time, with hourly pay and benefits, in a dynamic, growth-oriented environment. You will engage with customers, upsell where appropriate, and support delinquency management while adhering to regulatory guidelines.