Bilingual Field Support Specialist (FL) – Automotive Demos

DRiV; Southfield (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

DRiV Garage Gurus in Miramar, FL is seeking a Field Support Specialist to cover the Florida market, based at our Miramar Technical Support Center. Fluency in English and Spanish, ASE A4/A5/A6 certification required; extensive product and technical knowledge; travel is expected.

The role will include demonstrations, trainings, and technical education on DRiV products, plus CRM-based activity tracking and collaboration with the sales organization.

Qualifications

• High school diploma or GED required; ASE A4/A5/A6 certification strongly preferred.
• Bilingual English/Spanish required with strong communication skills.
• Minimum 5+ years automotive service experience and ability to lead trainings.

Responsibilities

• Schedule meetings, shop visits, and training sessions with automotive service providers.
• Demonstrate, instruct, and answer questions to support customer use of DRiV product lines.
• Provide product demonstrations, training, and technical education on DRiV products.
• Deliver technical presentations to enhance customer knowledge of DRiV products and services.
• Represent DRiV at career fairs, expos, and events to promote automotive technician careers.
• Communicate project status and KPIs to the internal sales organization.
• Maintain records of activities using CRM system.
• Build customer support for DRiV brands and product lines.
• Leverage marketing channels to feature new and existing products.
• Conduct technical training in various automotive repair topics.

Skills

Bilingual English/Spanish

Automotive service experience

Customer training

CRM systems

Valid driver's license

Willingness to travel

Microsoft Office

Communication with diverse teams

Sales experience (preferred)

Education

High School Diploma / GED

ASE Certification A4/A5/A6

Tools

CRM (Salesforce/C4C)

WebEx

Job description

DRiV Garage Gurus in Miramar, FL is seeking a Field Support Specialist to cover the Florida market, based at our Miramar Technical Support Center. Fluency in English and Spanish, ASE A4/A5/A6 certification required; extensive product and technical knowledge; travel is expected.

The role will include demonstrations, trainings, and technical education on DRiV products, plus CRM-based activity tracking and collaboration with the sales organization.