Bilingual Automotive Service Advisor | Growth & Perks

Ice Cold Air Discount Auto Repair; Florida; Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Wellness resources

Résumé du poste

Ice Cold Air Discount Auto Repair in Florida seeks a skilled bilingual Automotive Service Advisor (English/Spanish) to enhance customer experiences, communicate vehicle issues, and guide repair recommendations. You will schedule appointments, coordinate with technicians, provide cost estimates, explain details in plain language, and support billing.

The role requires 3+ years in automotive service advisement and fluency in English; Spanish is a plus.

Qualifications

• Fluency in English; Spanish a plus.
• 3+ years in automotive service advisement or related roles.
• Foundational knowledge of automotive systems; ASE certification a plus.
• Strong multitasking and communication skills.
• Proficiency with automotive software and Google Workspace.

Responsabilités

• Serve as the primary point of contact for customers, ensuring clear communication in English and Spanish about vehicle issues, repair processes, and service recommendations.
• Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
• Provide accurate cost and time estimates, explain technical details in layman’s terms, and handle billing.
• Proactively recommend maintenance services while respecting customer preferences and budgets.
• Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.

Connaissances

English fluency

Spanish (nice to have)

Formation

ASE certification or technical training

Outils

Google Workspace

Automotive software

Description du poste

Ice Cold Air Discount Auto Repair in Florida seeks a skilled bilingual Automotive Service Advisor (English/Spanish) to enhance customer experiences, communicate vehicle issues, and guide repair recommendations. You will schedule appointments, coordinate with technicians, provide cost estimates, explain details in plain language, and support billing.

The role requires 3+ years in automotive service advisement and fluency in English; Spanish is a plus.