Field Support Specialist

DRiV Incorporated; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

DRiV Incorporated, the aftermarket division of Tenneco, seeks a Field Support Specialist to cover the Florida market from the Miramar area. Bilingual English/Spanish candidates with ASE A4/A5/A6 credentials and strong automotive expertise are preferred.

The role involves coordinating visits, delivering demonstrations, training, and technical education for DRiV product lines, and traveling to support customers and events across the region.

Qualifications

• Must be bilingual in English and Spanish.
• 5+ years of applied automotive service experience.
• Experience leading technical demonstrations and trainings.
• Willingness to travel.
• Proficient with Microsoft Office and CRM systems (e.g., Salesforce).

Responsibilities

• Schedule meetings, shop visits, and training sessions with automotive service providers.
• Demonstrate and instruct customers on DRiV product lines.
• Deliver technical education and product demonstrations.
• Present technical information to enhance customer knowledge of DRiV products.
• Represent DRiV at career fairs and events to promote automotive technician profession.
• Maintain CRM records and communicate progress to sales teams.
• Travel as needed to support customers and events.

Skills

Bilingual English/Spanish

Automotive service experience

Travel willingness

Valid driver’s license

Microsoft Office

CRM experience (Salesforce)

Education

High School Diploma / GED

ASE Certification A4/A5/A6

Tools

CRM (Salesforce)

Job description

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DRiV, the aftermarket division of Tenneco, is a world leader in the international automotive aftermarket built from the combined strengths of Tenneco Inc. with 31 of the best known and respected aftermarket brands, including 14 brands 100 years or older. Our colleagues throughout 25 countries around the world work as one team, driving advancements that help our customers get the most from every vehicle, every ride, every race and every journey.

We are looking for a Field Support Specialist to cover the Florida market and be based out of our Miramar Technical Support Center. Someone who is bilingual in English and Spanish, is ASE A4, A5, and A6 certified, and has extensive product and technical knowledge, business expertise, and technical training capabilities. Our ideal candidate is an experienced automotive service professional with a passion for the industry and the desire to share knowledge while promoting a premier portfolio of brands.

The team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.

RESPONSIBILITIES:

• Schedule meetings, shop visits, and training sessions with automotive service providers
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines
• Provide product demonstrations, training, and technical education on DRiV products
• Deliver technical presentations to enhance customer’s knowledge of DRiV products and services
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician
• Communicate project status and sales KPIs to internal sales organization
• Maintain records of all activities using CRM system
• Build customer support for DRiV brands and product lines
• Leverage various marketing channels to feature new and existing products
• Conduct technical training in various automotive repair topics

EDUCATION:

• High School Diploma / GED required; College or Technical Degree preferred
• ASE Certification in A4 Steering and Suspension, A5 Brakes, and A6 Electrical with ASE Master Certification preferred

SKILLS & EXPERIENCE:

• 5+ years applied automotive service experience
• Experience leading technical demonstrations, training sessions, and presentations
• Bilingual proficiency in English and Spanish required
• Must hold valid driver’s license
• Willingness to travel
• Computer proficiency - Microsoft Office
• Personable, presentable, professional
• Experience communicating with others from diverse functional backgrounds
• CRM (such as Salesforce, C4C) and collaborative software (e.g. WebEx,) experience preferred

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.