Bilingual Field Service Manager

Amynta Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Manager to enhance dealer relationships and manage equipment effectively. This role involves training service staff, providing technical support, and identifying growth opportunities within the assigned territory. The ideal candidate will have a strong background in the automotive retail sector, be bilingual in French and English, and possess excellent relationship-building skills. Join a forward-thinking company committed to equal employment opportunities and make a significant impact in the automotive industry.

Qualifications

• Experience in the Automotive Retail industry in service or body shop.
• Bilingual in French and English, excellent relationship skills.

Responsibilities

• Manage equipment and programs at dealers, ensuring long-term success.
• Train staff on equipment usage and respond to customer requests.

Skills

Automotive Retail Experience

Bilingual (French and English)

Relationship Building

Record Keeping

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

The Field Service Manager is responsible for managing equipment and programs at current and future dealers and identifying and growing potential opportunities within assigned territory. Working with various departments at dealerships by using automotive experience and excellent relationship building skills to provide service and technical support for our products and ensure the long-term success of automotive dealers.

Essential Responsibilities:

1. Follows Sym-Tech FSM Operating Guidelines
2. Installs Sym-Tech equipment at customer retail locations
3. Maintains excellent business relationships with Sym-Tech automotive dealers by providing superior service
4. Trains Service Department staff on how to use equipment and explain program benefits
5. Responds in a timely manner to various customer requests
6. Engages Sym-Tech resources and/or departments of customer issues and follow-up to ensure issues are addressed
7. Completes Product Dealer Development Call reports for dealers within assigned territory
8. Trains and assists dealers with the claims process
9. Identifies opportunities to add new product lines to dealers

Qualifications:

1. Experience in the Automotive Retail industry working in a service or body shop capacity
2. Fully bilingual in both French and English (written and spoken)
3. Ideal candidate would reside in the following areas: Ottawa Valley, Pembroke, Cornwall, Brockville
4. Excellent relationship building skills
5. Ability to maintain accurate and well-organized records
6. Possess a clean and valid driver’s license

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.