Bilingual Field Health Navigator II (Hybrid/Remote)

Mymedzed; Los Angeles (CA); Ibrido; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

MedZed is seeking a Community Health Navigator II to manage a complex ECM caseload and conduct outreach in the community, including field visits and door-knocks. This non-clinical, field-based role supports care coordination and enrollment for high-acuity members in CalAIM compliant programs.

Responsibilities include assessments, care plan updates, and documenting in Salesforce Health Cloud while collaborating with health plans and providers.

Competenze

• 2+ years of ECM, case management, or community health experience.
• Strong documentation and compliance skills.
• Bilingual in Spanish is required.
• Ability to manage complex psychosocial and medical needs.

Mansioni

• Manage an ECM caseload up to 50+ members.
• Complete initial and follow-up ECM assessments including Primary, Secondary, PHQ-9, and required reassessments.
• Support development and updates of individualized Care Plans.
• Calls, field visits, and door knock to provide care and enroll new members.
• Build and maintain a member panel through consistent outreach.
• Coordinate referrals to health plans, providers, and community-based resources.
• Staff tables and other community partnership opportunities as requested.
• Document timely, accurate, and compliant case notes in Salesforce Health Cloud and health plan portals, as necessary.
• Participate in interdisciplinary case conferences and team huddles.
• Escalate complex or high-risk member needs appropriately.
• Maintain compliance with CalAIM, DHCS, and health plan requirements.
• Meet outreach, engagement, and documentation standards.
• Attend required training and professional development.
• Support audit readiness and data tracking activities.
• Comply with all company policies and administrative requirements

Conoscenze

Bilingual in Spanish

ECM / case management experience

Documentation & compliance

Formazione

High School Diploma or equivalent

Descrizione del lavoro

MedZed is seeking a Community Health Navigator II to manage a complex ECM caseload and conduct outreach in the community, including field visits and door-knocks. This non-clinical, field-based role supports care coordination and enrollment for high-acuity members in CalAIM compliant programs.

Responsibilities include assessments, care plan updates, and documenting in Salesforce Health Cloud while collaborating with health plans and providers.