Bilingual Field-Based Community Health Navigator II

Mymedzed; Oakland (CA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

MedZed seeks a Bilingual Community Health Navigator II for Fremont/Newark. This full-time, field-based role combines in-the-field visits with remote work to enroll and support Medicaid members in the Oakland area.

The CHN II will manage complex cases, maintain care plans, and ensure documentation and CalAIM compliance while traveling to meet members where they live. Hybrid/remote location supports field-based outreach and engagement.

Qualifications

• High School Diploma or equivalent required.
• 2+ years’ experience in ECM, case management, or community health.
• Excellent documentation and compliance.
• Ability to manage complex psychosocial and medical needs.
• Commitment to outreach via phone and in-person to enroll new members.
• Be a CHN II for a minimum of 12 months.
• Maintain engagement, outreach, panel size, and quality metrics for at least six months.
• No active corrective action.

Responsibilities

• Manage an ECM caseload up to 50+ members.
• Complete initial and follow-up ECM assessments.
• Support development and updates of individualized Care Plans.
• Calls, field visits, and door knock to enroll new members.
• Build and maintain a member panel through outreach.
• Coordinate referrals to health plans, providers, and community resources.
• Document timely, accurate case notes in Salesforce Health Cloud.
• Participate in interdisciplinary team huddles and conferences.
• Escalate complex or high-risk member needs appropriately.
• Maintain compliance with CalAIM, DHCS, and health plan requirements.
• Meet outreach and documentation standards.
• Attend required training and professional development.
• Support audit readiness and data tracking activities.
• Comply with all company policies.

Skills

Documentation & compliance

Outreach & communication

Empathy

Adaptability

Education

High School Diploma or equivalent

Tools

Salesforce Health Cloud

Job description

MedZed seeks a Bilingual Community Health Navigator II for Fremont/Newark. This full-time, field-based role combines in-the-field visits with remote work to enroll and support Medicaid members in the Oakland area.

The CHN II will manage complex cases, maintain care plans, and ensure documentation and CalAIM compliance while traveling to meet members where they live. Hybrid/remote location supports field-based outreach and engagement.