Bilingual Field Coordinator - English/Spanish

AA Window, Roof & Gutter Cleaning; Firloch (WA); On-site; USD 55,000 - 65,000; Full time

Job summary

AA Window, Roof & Gutter Cleaning in Kirkland, WA is seeking a Bilingual (English/Spanish) Field Coordinator to support our service team and customers.

The role handles inquiries in both languages, schedules jobs, provides estimates, and helps build lasting customer relationships. A Bachelor's degree is preferred; proficiency with Word/Outlook and strong communication are highly valued.

Qualifications

• Bachelor's degree preferred; public-facing experience helpful.
• Fluency in English and Spanish is required for daily interaction.
• Professional telephone skills and data entry capability.

Responsibilities

• Promptly answer calls, chats, emails, and inquiries in English and Spanish, updating data accurately.
• Provide clear job estimates to customers in both languages.
• Schedule jobs balancing customer convenience with production efficiency; collect payment preferences.
• Problem-solve with customers in both languages to negotiate positive outcomes.
• Offer recurring maintenance schedules to eligible customers.
• Adjust communication style to match each customer.
• Build lifelong relationships through clear, effective communication.
• Make outbound calls to existing customers to fill schedule gaps.

Skills

Bilingual EN/ES

Customer Service

Scheduling

Phone Support

Data Entry

Education

Bachelor's Degree

Tools

Word

Outlook

Smartphone Apps

Job description

AA Window, Roof & Gutter Cleaning in Kirkland, WA is seeking a Bilingual (English/Spanish) Field Coordinator to support our service team and customers.

The role handles inquiries in both languages, schedules jobs, provides estimates, and helps build lasting customer relationships. A Bachelor's degree is preferred; proficiency with Word/Outlook and strong communication are highly valued.