Bilingual Fashion eCommerce Sales Specialist

Trend Notes; Lake Forest (CA); On-site; Full time

Job summary

A fashion wholesaler is seeking a Sales Associate in Lake Forest, California. You will handle inbound and outbound customer service, optimize online sales listings, and contribute to team initiatives. The ideal candidate will have strong communication skills and attention to detail. Bilingual candidates in English and Korean are preferred, but previous experience in retail or sales is a plus. This role requires a committed individual with a positive attitude and the ability to thrive in a fast-paced environment.

Qualifications

• Excellent communication skills required.
• Customer-centric approach is essential.
• Ability to manage multiple tasks effectively.

Responsibilities

• Handle order inquiries and complaints
• Optimize item listings for visibility
• Request reviews after customer service interactions

Skills

Excellent communication skills

Strong interpersonal skills

Ability to multitask

Attention to detail

Time management

Education

High School education or equivalent

Job description

Sales Associate

1. Company Introduction

At Trend Notes, we set ourselves apart as a competitive buying source. We have the muscle to back it up, too. Thanks to close relationships with more than 100 vendors in the LA Fashion District, our fashion forecasters know what's coming down the catwalk before it ever hits the racks. We set the trends that appear in shops and on the street. Every day, we snag fresh fads and of-the-moment styles. Through our distribution channel, which reaches over 34,000 retail customers, we pass the fashion onto you. A subscription to Trend Notes opens up access to regional trend readings that reveal what's hot in your area. We offer our wholesalers bi-weekly updates detailing the bestselling merchandise, color palettes, and styles that apply to their location.

Trend Notes is an Irvine-based fashion wholesaler specializing in trendy womenswear, accessories, and children’s clothing since 2010. Their core business goals are quality control, inventory management, and customer service.

2. Responsibilities:

• Inbound Customer Service: Handle order inquiries, returns, complaints, and refunds promptly and professionally.
• Outbound Customer Service: Utilize purchasing history to recommend complementary items, fostering cross-selling and upselling opportunities.
• Review Management: Following successful customer service interactions, request 5-star reviews to enhance our brand reputation.
• Online Sales Channel Management: Optimize item listings across various online sales channels to maximize visibility and sales performance.
• Collaborate with the accounting, inventory management, and sales teams to ensure seamless operations and customer satisfaction.
• Actively participate in ongoing training and development sessions to enhance product knowledge and sales techniques.
• Contribute to team goals and initiatives, sharing insights and suggestions for process improvements.

3. What we are seeking:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in order processing and record-keeping.
• Previous experience in retail, customer service, or sales is a plus but not required.
• Able to work in a fast paced environment and work well under pressure.
• We are looking for a committed individual who is responsible, knows how to take initiative and has a positive attitude.
• We work with a lot of products so who has attention to detail, able to follow directions, good with time management, great with communication, able to take initiative, able to work as a team.

4. Requirements

• Due to the nature of its work and the clients it engages in, we are looking for bi-lingual in English and Korean
• High School education or equivalent
• Good communication skills