Customer Service (Bilingual in Korean)

Trend Notes; Irvine (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Trend Notes, an Irvine-based fashion wholesaler, is seeking a Customer Service representative. You will cultivate VIP client relationships, resolve issues quickly, and offer product recommendations to existing and potential customers.

Ideal candidates have 2–3 years of experience, are bilingual in English and Korean, possess strong communication skills, and can thrive in a fast-paced environment. A high school diploma or equivalent is required.

Qualifications

• Bi-lingual in English and Korean
• High School education or equivalent
• Good communication skills

Responsibilities

• Cultivate and maintain positive relationship with VIP clients
• Swiftly resolve customer issues and complaints, ensuring maximum satisfaction
• Provide product recommendations to both existing and potential customers

Skills

Bilingual English/Korean

Communication skills

Teamwork

Attention to detail

Time management

Initiative

Education

High School education or equivalent

Job description

Hiring Position: Customer Service

1. Company Introduction

At Trend Notes, we set ourselves apart as a competitive buying source. We have the muscle to back it up, too. Thanks to close relationships with more than 100 vendors in the LA Fashion District, our fashion forecasters know what's coming down the catwalk before it ever hits the racks. We set the trends that appear in shops and on the street. Every day, we snag fresh fads and of-the-moment styles. Through our distribution channel, which reaches over 34,000 retail customers, we pass the fashion onto you. A subscription to Trend Notes opens up access to regional trend readings that reveal what's hot in your area. We offer our wholesalers bi-weekly updates detailing the bestselling merchandise, color palettes, and styles that apply to their location.

Trend Notes is an Irvine-based fashion wholesaler specializing in trendy womenswear, accessories, and children’s clothing since 2010. Their core business goals are quality control, inventory management, and customer service.

2. Customer Service Responsibilities:

• Cultivate and maintain positive relationship with VIP clients
• Swiftly resolve customer issues and complaints, ensuring maximum satisfaction
• Provide product recommendations to both existing and potential customers

3. What we are seeking:

• Minimum of 2-3 years of work experience
• Quick learner and able to adjust to changing environments and priorities.
  
• Able to work in a fast paced environment and work well under pressure.
• We are looking for a committed individual who is responsible, knows how to take initiative and has a positive attitude.
• We work with a lot of products so who has attention to detail, able to follow directions, good with time management, great with communication, able to take initiative, able to work as a team.

4. Requirements

• Due to the nature of its work and the clients it engages in, we are looking for bi-lingual in English and Korean
• High School education or equivalent
• Good communication skills