Family Resource Coordinator

WORK INCORPORATED; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

WORK Inc. Family Support Center seeks a Family Resource Coordinator who is enthusiastic, highly organized, and bilingual in English and Spanish.

The role focuses on delivering culturally specific support, guiding families, and fostering resilient relationships within a welcoming environment. Responsibilities include processing financial assistance, preparing reports, coordinating with the Department of Developmental Services, and maintaining accurate records, inventories, and partnerships to

Qualifications

• Bachelor’s degree in a related field or 3+ years’ experience with individuals with developmental disabilities and families.
• Bilingual proficiency in English and Spanish, with strong written and verbal communication.
• Proficient in Microsoft Office (Excel, Word, Outlook); able to manage databases and generate reports.
• Valid Massachusetts Driver's License and ability to travel locally.
• Strong organizational, time-management, and project coordination skills.
• Excellent attention to detail and accuracy in data entry.
• Strong interpersonal and customer service skills for families and partners.

Responsibilities

• Prepare financial assistance documents.
• Attend meetings with the Department of Developmental Services (DDS).
• Support families with financial processes (Expenditure Plans, processing check requests).
• Maintain documentation of fund distributions.
• Develop the Asset Development Initiative.
• Utilize Microsoft Access and Excel to manage fund allocations and distributions.
• Prepare mid-year and year-end financial reports.
• Ensure compliance with DDS auditing requirements.
• Collaborate with the agency’s finance department.
• Assist in the development and implementation of the Center’s plans, goals, and objectives.
• Provide a welcoming environment for individuals and their families.
• Nurture positive relationships with individuals, families, guardians, neighbors, and other service providers.
• Maintain accurate inventories of program supplies, equipment, office materials, and family resource center items.
• Track and coordinate the use of agency resources and shared assets.
• Monitor compliance with agency standards related to cleanliness, organization, safety, accessibility, and facility presentation.

Skills

Bilingual English/Spanish

Organizational skills

Time management

Customer service

Education

Bachelor’s degree in related field

3+ years experience with individuals with developmental disabilities and families

Tools

Microsoft Access

Excel

Word

Outlook

Job description

The WORK Inc. Family Support Center is seeking applicants who are enthusiastic, energetic, highly organized, detail-oriented, and have strong oral and written bilingual communication skills to fill the role of Family Resource Coordinator. At our Family Support Center, we are dedicated to empowering families by providing comprehensive culturally specific support, resources, and guidance to nurture strong, healthy, and resilient relationships. Our mission is to create a safe, welcoming environment where families can access the tools they need to thrive, fostering positive connections, emotional well-being, and a sense of community. We believe in the strength of family bonds and are committed to promoting growth, understanding, and unity for all those we serve.Reports to: Director of Family Support ServicesResponsibilities include:Prepare financial assistance documents.Attend meetings with the Department of Developmental Services (DDS).Support families with financial processes (e.g., completing Expenditure Plans, processing check requests).Maintain documentation of fund distributions.Develop the Asset Development Initiative.Utilize Microsoft Access and Excel to manage fund allocations and distributions.Prepare mid-year and year-end financial reports.Ensure compliance with DDS auditing requirements.Collaborate with the agency’s finance department.Assist in the development and implementation of the Center’s plans, goals, and objectives.Provide a welcoming environment for individuals and their families.Nurture positive relationships with individuals, families, guardians, neighbors, and other service providers.Maintain accurate inventories of program supplies, equipment, office materials, and family resource center itemsTrack and coordinate the use of agency resources and shared assets.Monitor compliance with agency standards related to cleanliness, organization, safety, accessibility, and facility presentationRequirements include:A Bachelor’s degree in a related field, or a minimum of three years’ experience working with individuals with developmental disabilities and their families.Bilingual proficiency in English and Spanish, including the ability to communicate effectively both verbally and in writing with individuals, families, community partners, and service providersDemonstrated proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook, with the ability to maintain databases, track expenditures, generate reports, and manage program records.Valid Massachusetts Driver's License with an acceptable driving record and the ability to travel locally as required.Strong organizational, time-management, and project coordination skills with the ability to manage multiple priorities and meet deadlines.Excellent attention to detail and accuracy in financial tracking, reporting, recordkeeping, and data entry.Strong interpersonal and customer service skills with the ability to establish and maintain positive relationships with families, staff, community partners, and service providers.