Family Navigator (Spanish Required)

Women In Need (Win); New York (NY); On-site; USD 48,339 - 80,535; Full time

Job summary

Women In Need (Win) in New York City is seeking a bilingual Family Case Manager to support immigrant, asylum-seeking, and migrant families through the LEAD Program.

You will guide families through immigration-related processes, assess needs, connect them with legal services, and help access housing, education, and employment while coordinating with shelter staff. A NYS LMSW or LMHC is required within 90 days of hire and travel across five boroughs is expected.

Qualifications

• Bilingual in English and Spanish; strong communication and relationship-building skills.
• Willing to obtain NY LMSW or LMHC within 90 days of hire.
• Experience supporting immigrant or vulnerable populations is valued.
• Willingness to travel across NYC boroughs to provide services.

Responsibilities

• Guide immigrant families through immigration-related processes and connect them to benefits and resources.
• Conduct biopsychosocial assessments to identify service needs and develop individualized plans.
• Coordinate with legal service providers and attorneys to support asylum-seeking and migrant families.
• Identify eligible families for LEAD services and engage through outreach and follow-up.
• Advocate for clients' housing, education, employment, and community resource access.
• Collaborate with Case Managers, Housing Coordinators, and shelter staff to support housing stability and service delivery.
• Utilize trauma-informed practices, including motivational interviewing and family-centered case management.
• Build relationships with immigrant communities and stay updated on immigration-related services.

Skills

Bilingual English/Spanish

Microsoft Office

CAREs (trauma-informed practices)

Education

LMSW or LMHC

Tools

CARES

Job description

Bilingual Family Case Manager (Spanish Required)

• Posted on August 1, 2026
• Salary Range : $48,339.20 USD to $80,535 USD
• Pay or shift range: $65,000 USD to $70,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Training and Inovation
• Full-Time
• Requisition #: FAMIL001157

Locations

Showing 1 location

New York, NY 10004, USA

Description

Help Immigrant Families Build a New Future

LMSW or LMHC Required within 90 Days

$70,000

THE ROLE

Win's Innovative Programs Department is seeking a compassionate and resourceful Family Navigator to support immigrant, asylum-seeking, and migrant families through the LEAD Program. In this role, you will help families navigate complex systems, access critical resources, connect with legal services, and build stability as they establish roots in New York City.

WHAT YOU WILL DO

• Guide immigrant families through immigration-related processes and connect them to available benefits and resources
• Conduct comprehensive biopsychosocial assessments to identify service needs and develop individualized service plans
• Coordinate with legal service providers and partner attorneys to support asylum-seeking and migrant families
• Identify eligible families for LEAD services and facilitate engagement through ongoing outreach and follow-up
• Advocate for clients’ needs while helping them access housing, education, employment, and community resources
• Collaborate with Case Managers, Housing Coordinators, and shelter staff to support housing stability and service delivery
• Utilize evidence-based and trauma-informed practices, including motivational interviewing and family-centered case management
• Build strong relationships with immigrant communities and maintain current knowledge of immigration-related services and best practices

WHO YOU WILL BE

You will be bilingual in English and Spanish, with strong communication and relationship-building skills.

You will obtain and maintain a New York State LMSW or LMHC within 90 days of hire.

You will demonstrate a willingness to learn and navigate the complexities of the U.S. immigration system and related services.

You will be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

You will have experience supporting vulnerable populations, including families experiencing homelessness, mental health challenges, substance use disorders, or other barriers to stability.

You will possess strong technology skills, including proficiency in Microsoft Office applications; experience with CARES is a plus.

You will be comfortable traveling throughout the five boroughs to provide services and support to families where they are located.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.