Bilingual Facilities Coordinator

Beacon Hill; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Beacon Hill in Chicago is seeking an Operations Quality Assurance Coordinator to support custodial operations for a landmark facility. This on-site role focuses on inspections, quality audits, and service improvements, with collaboration across facilities, operations, and contractors.

The ideal candidate brings 3+ years in custodial operations or QA, strong organizational skills, and bilingual English/Spanish proficiency to engage diverse vendors and teams.

Qualifications

• 3+ years of custodial operations, QA, facilities management, or related field.
• Bilingual in English and Spanish required.
• Experience with custodial/service providers preferred.
• Familiar with work order systems and CMMS platforms.

Responsibilities

• Lead custodial QA through inspections, audits, and performance tracking.
• Develop and maintain quality standards, procedures, and metrics.
• Collaborate with facilities, operations, vendors, and contractors to ensure quality.
• Prepare reports, dashboards, and presentations of inspection results and trends.
• Support administrative needs: purchasing, budget tracking, event setup, fleet management.
• Engage in hands-on work and continuous improvement initiatives.

Skills

Custodial operations

Quality assurance

Facilities management

Bilingual English/Spanish

CMMS

Work order systems

Tools

CMMS

Work orders

Job description

We are recruiting for an Operations Quality Assurance Coordinator for one of client located in Lincoln Park.

This on-site role that will support the Operations for a Chicago Landmark with an outdoor element, helping ensure high standards across custodial services, facilities, inspections, quality audits, vendor coordination, reporting, and continuous improvement initiatives. The ideal candidate will bring experience in custodial operations, facilities management, quality assurance, or a related field, along with strong organizational, communication, and problem-solving skills. This is a great opportunity for someone who enjoys being hands-on, detail-oriented, and part of a mission-driven organization that serves the Chicago community.

Job Functions:

• Lead custodial quality assurance efforts through routine inspections, audits, performance tracking, and service improvement initiatives.
• Help develop and maintain quality standards, inspection schedules, operating procedures, and performance metrics.
• Partner with facilities, operations, vendors, and contractors to support consistent, high-quality service delivery.
• Prepare reports, dashboards, and presentations that share inspection results, service trends, and recommendations.
• Support broader operational needs, including administrative coordination, purchasing, budget tracking, meeting/event setup, fleet management, and special projects.
• Ideal for someone with experience in custodial operations, facilities management, quality assurance, or service provider oversight who enjoys hands-on work, organization, and continuous improvement.

Qualifications:

• Three plus years of progressively responsible experience in custodial operations, quality assurance, facilities management, or a related field.
• Bilingual in English and Spanish is required.
• Experience working with custodial and service providers preferred.
• Familiarity with work order systems and CMMS platforms.
• Ability to work flexible hours to include evenings and weekends for events.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.