Bilingual Facilities & QA Coordinator

Beacon Hill; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Beacon Hill in Chicago is seeking an Operations Quality Assurance Coordinator to support custodial operations for a landmark facility. This on-site role focuses on inspections, quality audits, and service improvements, with collaboration across facilities, operations, and contractors.

The ideal candidate brings 3+ years in custodial operations or QA, strong organizational skills, and bilingual English/Spanish proficiency to engage diverse vendors and teams.

Qualifications

• 3+ years of custodial operations, QA, facilities management, or related field.
• Bilingual in English and Spanish required.
• Experience with custodial/service providers preferred.
• Familiar with work order systems and CMMS platforms.

Responsibilities

• Lead custodial QA through inspections, audits, and performance tracking.
• Develop and maintain quality standards, procedures, and metrics.
• Collaborate with facilities, operations, vendors, and contractors to ensure quality.
• Prepare reports, dashboards, and presentations of inspection results and trends.
• Support administrative needs: purchasing, budget tracking, event setup, fleet management.
• Engage in hands-on work and continuous improvement initiatives.

Skills

Custodial operations

Quality assurance

Facilities management

Bilingual English/Spanish

CMMS

Work order systems

Tools

CMMS

Work orders

Job description

Beacon Hill in Chicago is seeking an Operations Quality Assurance Coordinator to support custodial operations for a landmark facility. This on-site role focuses on inspections, quality audits, and service improvements, with collaboration across facilities, operations, and contractors.

The ideal candidate brings 3+ years in custodial operations or QA, strong organizational skills, and bilingual English/Spanish proficiency to engage diverse vendors and teams.