Bilingual Enrollment & Access Specialist

Mosaic Community Health; Bend (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

The Enrollment Specialist at Mosaic Community Health in Bend, OR coordinates applications for insurance coverage, including Oregon Health Plan, Medicaid, and Medicare. You will educate patients, run enrollments, verify eligibility, and support the Billing Department with verifications.

This role requires strong communication, bilingual Spanish/English preferred, and the ability to travel regionally for enrollment outreach while maintaining accurate EHR documentation and MyChart education.

Qualifications

• High School diploma or GED required.
• Less than 2 years of healthcare or social services experience.
• Bilingual in Spanish/English strongly preferred.
• Excellent oral and written communication skills.

Responsibilities

• Aid and process state and/or federal applications for insurance coverage for patients and community members.
• Troubleshoot application questions or concerns from patients and community members.
• Serve as a liaison between state/federal systems and patient, providing timely follow-up and processing of applications and insurance eligibility status.
• Timely documentation of all assistance including insurance eligibility status in the EMR per procedure.
• Monitor enrollment reports to identify enrollment assistance needs.
• Active patient outreach to capture patient eligibility status at patient visit.
• Community outreach to educate and assist community members with enrollment needs.
• Advise patients of their Enrollment status with Medicaid/Medicare and aid as needed
• Advise patients of financial and/or insurance documentation required for appointments as well as educate patients on different payment options offered
• Schedule patients in Enrollment appointments as needed
• Provide system or clinic support for New Patient and Enrollment scheduling, rescheduling, and cancellations
• Confirm patient demographics, registration, and insurance information and update EHR as needed
• Promote and educate, MyChart use
• Create new patient records in EHR
• Patient activation and education on use and benefits of MyChart
• Complete the patient registration process and document in the EHR
• Educate patients on FPL, Medicaid, and Marketplace requirements as well as assisting with over the phone support when possible
• Auditor of patient charts to ensure accurate financial registration
• Updates patients charts to ensure accurate financial registration including coverage’s, guarantors, demographics, annual incomes, and any other registration field that needs correcting
• Reaches out to patients to get updated corrected information for accurate financial registration
• Works with billing and site supervisors to coordinate needed paperwork and forms for patients
• Working in basket messages relating to registration updates, Medicaid eligibility, and sliding scale eligibility

Skills

Health insurance knowledge

Communication skills

Presentation skills

Microsoft Word

Microsoft Excel

Outlook email

EMR familiarity

Healthcare navigation

Customer service

Bi-lingual (Spanish/English)

Education

High School Diploma or GED

Tools

MyChart

EMR system

Microsoft Office

Job description

The Enrollment Specialist at Mosaic Community Health in Bend, OR coordinates applications for insurance coverage, including Oregon Health Plan, Medicaid, and Medicare. You will educate patients, run enrollments, verify eligibility, and support the Billing Department with verifications.

This role requires strong communication, bilingual Spanish/English preferred, and the ability to travel regionally for enrollment outreach while maintaining accurate EHR documentation and MyChart education.