Bilingual English/Korean Warehouse & Customer Service Lead

CJ Logistics Corporation; United States; Hybrid; USD 65,000 - 75,000; Full time

Job summary

CJ Logistics Corporation is seeking a Bilingual Korean/English Customer Service Supervisor to lead the customer service team, align client expectations with operational performance, and drive service excellence through proactive collaboration and data-driven reporting.

The role involves supervising and developing the Customer Service Specialists, coordinating with Operations and Quality, and managing escalations in a fast-paced environment. Travel as needed is required.

Qualifications

• Bachelor’s Degree in Business, Supply Chain, or related field or equivalent experience.
• 2+ years of supervisory experience in customer service or operations.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
• Proven ability to analyze data and provide actionable recommendations.
• Demonstrated ability to manage performance and lead teams in a fast-paced environment.
• Strong interpersonal and communication skills.
• Ability to travel as needed.
• Experience in warehousing, logistics, or supply chain environments (preferred).
• Experience with KPI reporting and customer service tools (preferred).

Responsibilities

• Serve as the main point of contact for customer service-related inquiries, requests, and escalations.
• Build and maintain strong relationships with customers to ensure expectations are met and exceeded.
• Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions.
• Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools.
• Monitor and analyze carrier performance, inbound load quality, consignee performance, and order Fulfillment.
• Review and assess demand forecasts and labor planning to identify variances.
• Assist recruiting, interviewing, and onboarding new team members.
• Supervise, train, and support the Customer Service Specialists, fostering a high-performing team culture.
• Oversee staffing plan and resource allocation for the Customer Service team.
• Conduct performance reviews and provide feedback for service objectives.
• Collaborate with Operations, Inventory, and Quality teams to resolve issues.
• Lead continuous improvement & communication efforts with regular team meetings.

Skills

Excel proficiency

Communication skills

Data analysis

Team leadership

Travel ability

Education

Bachelor’s degree in Business / Supply Chain

Tools

Microsoft Office Suite

Job description

CJ Logistics Corporation is seeking a Bilingual Korean/English Customer Service Supervisor to lead the customer service team, align client expectations with operational performance, and drive service excellence through proactive collaboration and data-driven reporting.

The role involves supervising and developing the Customer Service Specialists, coordinating with Operations and Quality, and managing escalations in a fast-paced environment. Travel as needed is required.