BILINGUAL ENGLISH/CHINESE CLIENT ADVISOR FALCONERI

Oniverse; San Jose (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid time off

Commission

Uniform provided

Job summary

ONIVERSE is seeking a dynamic Client Advisor for its Falconeri store at Westfield Valley Fair in San Jose, CA. You will deliver exceptional bilingual service in English and Chinese, manage client books, and drive sales while maintaining brand standards.

You will work with the Store Manager to meet KPIs, operate the POS system, and uphold store cleanliness. Benefits include competitive hourly pay plus commissions, plus health and other perks.

Qualifications

• Experience in luxury or contemporary retail preferred.
• Fluent in English and Chinese for customer interactions.
• Able to meet sales targets and provide excellent service.

Responsibilities

• Greet customers and capture information using phone and written follow-up.
• Manage client book and follow up on shopping experience and product care.
• Achieve and exceed personal sales and productivity goals with Store Manager.
• Demonstrate product knowledge to maximize sales opportunities.
• Inspire customers with fashion expertise and build team partnerships.
• Use internal systems to track KPIs and assist in analyses.
• Support store in maintaining visual and housekeeping standards.
• Operate POS system and manage end-of-day emails; assist opening/closing procedures.
• Maintain store cleanliness and organization across all areas.

Skills

Customer service

Sales

Communication skills

Fashion knowledge

Bilingual English/Chinese

Education

High School diploma

Tools

POS system

Job description

ONIVERSE is looking for dynamic Bilingual English/Chinese Client Advisors to join its NEW FALCONERI store in Westfield Valley Fair mall, in San Jose, CA!

Job Title: Client Advisor

Reports to: Store Manager

Location: NY

Direct Reports: None

FLSA: Non-exempt

Hourly Base Salary: $29-$34USD plus monthly commissions

About the brand:

Falconeri, founded in 2000 and part of ONIVERSE Group since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeri's style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long‑lasting garments and attention to detail. Falconeri offers a total look, from timeless knitwear and outerwear to versatile essentials, enabling outfits with elegance and comfort. The brand has expanded internationally, with numerous stand‑alone stores and a strong online presence.

JOB REQUIREMENTS

• Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow‑up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team‑focused environment
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
• Supporting managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, send eod emails, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well‑maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store

JOB QUALIFICATIONS

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 3+ years of experience in customer service and contemporary or luxury retail industry
• Excellent verbal, written communication and sales skills, with a strong customer service orientation
• Commitment, being self‑motivated and goal oriented
• Impeccable presentation and the ability to thrive in a demanding environment
• Problem solving mindset
• Ability to work a flexible schedule, including holidays and weekends
• Additional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location‑specific posting for more details.
• Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

This position requires proficiency in Chinese to provide effective customer service at the Valley Fair location. A significant portion of customers interactions that prefer to speak in Chinese including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.

COMPENSATION & BENEFITS PACKAGE

• Hourly plus monthly commissions
• Health Benefits, including Medical, Dental and Vision
• 401K matching
• Pet Insurance
• Paid Time off and Sick Time
• Pre‑Tax commuter benefits for transit and parking
• Sign on Bonus
• Referral bonus
• Free uniform

How we do it:

Oniverse was founded in 1986 close to Verona, Italy with the aim to create a new way of selling hosiery and beachwear for women, men and children, through a franchising sales network. More than thirty years later, Oniverse boasts more than 5,600 shops throughout the world with different brands such as Calzedonia, Intimissimi, Falconeri and Tezenis. The success of Oniverse is the result of a number of factors: the huge range of products, the particular attention paid to fashion and the unbeatable quality‑price ratio. These are some of the features that have enabled Oniverse to satisfy even its most demanding customers.