Client Advisor

Oniverse - Falconeri Boston Prudential; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid time off

Employee discount

Job summary

Falconeri, part of the Oniverse group, is seeking a store associate in Boston Prudential to deliver exceptional customer experiences in luxury cashmere. You will capture customer information, manage client bookings, and help drive personal sales targets while upholding brand standards.

You will know our products, assist with inquiries in Chinese, operate the POS, and support daily store operations, cleanliness, and visual merchandising.

Qualifications

• Eligibility to work in the US for any Employer.
• Minimum 3 years of experience in customer service and luxury retail industry.
• Excellent verbal, written communication and sales skills, with a strong customer service orientation.
• Commitment, being self-motivated and goal oriented.
• Chinese language proficiency to assist Chinese-speaking customers.

Responsibilities

• Capture customers’ information using multiple means and follow up contact.
• Manage client book and follow up on shopping experience inquiries.
• Achieve and exceed personal sales and productivity goals with Store Manager guidance.
• Demonstrate full product knowledge to maximize sales opportunities.
• Collaborate with Manager to use internal systems for business analyses and KPI tracking.
• Maintain store visual and housekeeping standards.
• Operate POS system and complete end-of-day procedures.
• Maintain store cleanliness and organization, including sales floor and fitting rooms.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Problem solving

Flexible schedule

Chinese language

Education

High School diploma

Tools

POS system

Job description

About the brand:Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network in 22 countries, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US with several new store openings across the country.Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.JOB REQUIREMENTSBe responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contactClient Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructionsAchieve and exceed personal sales and productivity goals agreed upon with your Store ManagerDemonstrate a full knowledge of the product including benefits to maximize the sales opportunityUtilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environmentPartnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.Supporting managers in maintaining the visual and housekeeping standards of the storeAble to successfully operate our POS system, send eod emails, opening and closing proceduresStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the storeJOB QUALIFICATIONSEligibility to work in the US for any EmployerHigh School graduate or equivalentMinimum 3 years of experience in customer service and contemporary or luxury retail industryExcellent verbal, written communication and sales skills, with a strong customer service orientationCommitment, being self-motivated and goal orientedImpeccable presentation and the ability to thrive in a demanding environmentProblem solving mindsetAbility to work a flexible schedule, including holidays and weekendsAdditional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details.Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)Language Skills (Essential Function): This position requires proficiency in Chinese to provide effective customer service at this location. A significant portion of customers interactions prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.COMPENSATION & BENEFITS PACKAGEHourly plus monthly commissionsHealth Benefits, including Medical, Dental and Vision401K matchingPet InsurancePaid Time off and Sick TimeParental LeavePre-Tax commuter benefits for transit and parkingReferral bonusEmployee discountFree uniform