FALCONERI Client Advisor

Oniverse; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Benefits

401K matching

Pet Insurance

Paid Time off

Sick Time

Paid parking at the mall

Sign-on Bonus

Referral Bonus

Employee discount in-store

Job summary

Falconeri, the Italian luxury fashion house, seeks a Chinese-speaking customer service professional for its US retail operations. You will capture customer information, manage client books, and drive personal sales while maintaining product knowledge and brand standards.

Join a team focused on delivering exceptional luxury experiences. The role requires 3+ years in luxury retail, strong communication skills, and flexibility to work holidays and weekends in a bustling store environment.

Qualifications

• Eligibility to work in the US for any Employer.
• High School graduate or equivalent.
• Minimum 3 years of experience in customer service and contemporary or luxury retail industry.
• Excellent verbal, written communication and sales skills, with a strong customer service orientation.
• Commitment, being self-motivated and goal oriented.
• Ability to work a flexible schedule, including holidays and weekend.
• Ability to lift more than 20 pounds and stand for long periods.

Responsibilities

• Capture customers’ information using multiple means to communicate, utilizing phone and written follow-up contact.
• Client Book Management including follow up with clients regarding their shopping experience and product care inquiries.
• Achieve and exceed personal sales and productivity goals with Store Manager guidance.
• Demonstrate full knowledge of product benefits to maximize sales opportunities.
• Inspire customers with fashion expertise and build partnerships in a team-focused environment.
• Partner with Manager to conduct business analyses and track store and individual KPIs.
• Support managers in maintaining visual and housekeeping standards of the store.
• Operate POS system, send end-of-day emails, and manage opening/closing procedures.
• Maintain store cleanliness including sales floor, fitting rooms, cash desk, and backroom areas.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Education

High School diploma

Tools

POS system

Job description

Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.

Founded in 2000 and owned by ONIVERSE, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.

Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet

JOB REQUIREMENTS

• Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunities
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs
• Supporting managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, send eod emails, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store

This position requires proficiency in Chinese to provide effective customer service. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.

JOB QUALIFICATIONS

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 3 years of experience in customer service and contemporary or luxury retail industry
• Excellent verbal, written communication and sales skills, with a strong customer service orientation
• Commitment, being self-motivated and goal oriented
• Impeccable presentation and the ability to thrive in a demanding environment
• Problem solving mindset
• Ability to work a flexible schedule, including holidays and weekend
• Additional language proficiency may be preferred or required depending on the customer base of store location.
• Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

COMPENSATION & BENEFITS PACKAGE

• Hourly plus monthly commissions
• Health Benefits, including Medical, Dental and Vision
• 401K matching
• Pet Insurance
• Paid Time off and
• Sick Time
• Paid parking at the mall
• Sign-on Bonus
• Referral Bonus
• Employee discount in-store for all our brands