Bilingual Enforcement Complaint Analyst

California Department of Industrial Relations; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The California Department of Industrial Relations, Division of Occupational Safety and Health, Agricultural Hotline/Outreach Unit in Los Angeles, seeks a bilingual Enforcement Complaint Analyst II to support safety investigations and outreach. You will record, analyze, and triage complaints and inquiries related to workplace hazards, in Spanish and English.

Responsibilities include auditing cases, preparing reports for management, and informing stakeholders about the Cal/OSHA complaint process

Qualifications

• Fluency in Spanish is required.
• Experience handling complaints and inquiries in a public safety context is preferred.
• Ability to analyze and triage information to identify hazards.

Responsibilities

• Record, analyze, and triage notices, complaints, and inquiries about workplace hazards.
• Audit and track complaint cases and prepare statistical reports for management.
• Provide outreach and explain the Cal/OSHA complaint process and workers’ rights to stakeholders.

Skills

Bilingual Spanish/English

Analytical skills

Job description

Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, workforce, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of the California Labor Code and regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians.

Under the direction of the Supervisor I with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Agricultural Enforcement Task Force and Outreach (AETFO) – Agricultural Hotline/Outreach Unit, the Bilingual Enforcement Complaint Analyst independently performs a wide variety of telephone duties and complex analytical and technical staff work related to, including but not limited to, recording, analyzing, screening and categorizing complaints, accident reports, referrals and inquiries of unhealthful and unsafe working conditions received in the hotline unit. The Bilingual Enforcement Complaint Analyst takes, processes and triages notices/complaints and inquiries of alleged workplace hazards received in the hotline unit, for violations of State’s Safety Orders applicable to provisions of the California Labor Code, California Code of Regulations (CCR) Title 8 Safety Laws, and policies of Cal/OSHA, and assists with providing outreach and education to stakeholders including, but not limited to, community-based organizations and agricultural workers about the DOSH program and rights that DOSH protects. The Bilingual Enforcement Complaint Analyst audits and tracks complaint cases, compiles statistical data, and prepares reports and correspondences for management review; and performs all work in accordance with DIR-DOSH policies, DOSH Compliance Policy and Procedure Manual, Directives, and Memorandums. The incumbent is responsible for providing information on the Cal/OSHA program explaining the Cal/OSHA complaint process and employees right to file complaints of workplace hazards to complainants and the general public.

THIS POSITION IS DESIGNATED AS BILINGUAL (SPANISH) AND REQUIRES ORAL FLUENCY IN SPANISH AND ENGLISH. THE INCUMBENT WILL BE REQUIRED TO UTILIZE BILINGUAL SKILLS AT LEAST TEN PERCENT (10%) OR MORE OF THE TIME WHILE PERFORMING THE DUTIES OF THIS POSITION. THIS POSITION IS ELIGIBLE FOR ADDITIONAL COMPENSATION AFTER THE INCUMBENT PASSES A BILINGUAL (SPANISH) LANGUAGE PROFICIENCY ASSESSMENT.

To be considered for this Analyst II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: Analyst II: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4815

This posting may be used to fill future vacancies in accordance with 2 CCR 249.3

This job is located at:
Division of Occupational Safety and Health
Agricultural Hotline/Outreach Unit – Los Angeles Office:
320 W. 4th Street, 9th floor, Los Angeles, CA 90013-1954

Special Requirements

• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

Fluent in spoken English and Spanish.

Statement of Qualifications (SOQ) required.
Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ.

Final Filing Date: 10/14/2026

Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.