Spanish-Bilingual EMS Patient Billing Specialist

Superior Ambulance Service, Inc.; Elmhurst (IL); On-site; USD 28,000 - 32,000; Full time

Job summary

Superior Ambulance Service, Inc. is seeking an EMS Patient Account Representative (Spanish Bilingual - Required) to work directly with patients and their health insurance to resolve open balances.

The role involves billing insurance, reviewing ICD-10 codes, CMS1500 forms, and communicating with physicians, attorneys, and payors to ensure accurate, timely payments. Responsibilities include handling calls, processing accounts, and verifying insurance coverage while maintaining compliance with

Qualifications

• Two years’ experience in customer care, account management or similar role.
• Ability to read and understand Explanation of Benefits or Electronic Remittance Advice.
• Understands difference between rejections and denials and working accounts.
• Healthcare knowledge is preferred.
• Fluency in Spanish is required.

Responsibilities

• Places and receives calls regarding billing insurance questions and other patient service activities.
• Process accounts according to the action required to resolve account balances.
• Communicate with callers including customers, agencies, facilities, and hospitals.
• Audit patient accounts to verify proper billing process was followed.
• Research patient accounts to verify all health insurance coverages.

Skills

Spanish language

Verbal communications

Healthcare knowledge

Multi-tasking

Quick learner

Education

College preferred

Tools

Word

Excel

Email

Chat Applications

Workflow sites

Job description

Superior Ambulance Service, Inc. is seeking an EMS Patient Account Representative (Spanish Bilingual - Required) to work directly with patients and their health insurance to resolve open balances.

The role involves billing insurance, reviewing ICD-10 codes, CMS1500 forms, and communicating with physicians, attorneys, and payors to ensure accurate, timely payments. Responsibilities include handling calls, processing accounts, and verifying insurance coverage while maintaining compliance with