Bilingual EMS Patient Billing Specialist

Superior Ambulance Service; Elmhurst (IL); On-site; USD 28,000 - 32,000; Full time

Job summary

Superior Ambulance Service is seeking an EMS Patient Account Representative who is Spanish bilingual to work directly with patients and insurers to resolve open balances. The role involves using payer portals, updating policies, reviewing ICD-10 codes, handling CMS1500 forms, and completing prebilling training.

Responsibilities include calling on insurance questions, processing accounts, communicating with callers, and ensuring accurate data entry while adhering to company policies.

Qualifications

• College preferred but not required.
• Minimum two years’ experience in customer care or account management.
• Ability to read and understand Explanation of Benefits or Electronic Remittance Advice.
• Understands rejections vs. denials and working accounts.
• Healthcare knowledge is preferred.
• Fluency in Spanish is required.

Responsibilities

• Place and receive calls regarding billing and insurance questions.
• Process accounts to resolve balances.
• Communicate with callers including customers, agencies, facilities, hospitals.
• Research patient accounts to verify insurance coverages and billing.
• Scan and input information from hospital faxes to update accounts.
• Bill insurance by paper claims following payor guidelines.
• Review patient mail and attach documents to accounts.

Skills

Spanish bilingual

Customer care

Communication skills

Multitasking

De-escalation

Education

College preferred

Tools

Word

Excel

Email

Chat apps

Workflow sites

Job description

Superior Ambulance Service is seeking an EMS Patient Account Representative who is Spanish bilingual to work directly with patients and insurers to resolve open balances. The role involves using payer portals, updating policies, reviewing ICD-10 codes, handling CMS1500 forms, and completing prebilling training.

Responsibilities include calling on insurance questions, processing accounts, communicating with callers, and ensuring accurate data entry while adhering to company policies.