Bilingual Distribution Center Operations Manager

Solo Brands; Grapevine (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Solo Brands in Grapevine, TX, is seeking a bilingual Distribution Center Operations Manager to lead our warehouse operations on-site. You will own inbound, outbound, and returns processes, manage a 100–120 person team, and report on KPI performance to leadership.

The role requires strong leadership, hands-on problem solving on the floor, and proven experience managing large-scale DC operations in a high-growth, low-structure environment.

Qualifications

• 3-5 years of Operations Manager experience in DC/fulfillment
• Proven experience managing $30M+ in product volume/throughput
• Demonstrated ability to operate independently, including acting-leader or interim-director experience
• Retail & B2B — EDI, routing guide compliance, wholesale operations
• Proven leadership of teams of 100+ employees
• Systems — ShipHero, NetSuite, or equivalent
• Strong fit for high-growth, low-structure environments — builds systems and drives results independently, able to lead and execute

Responsibilities

• Lead site shift supervisors (Inbound, Outbound, Retail) and daily operations.
• Model standards on the floor and troubleshoot bottlenecks during peak periods.
• Be the single point of accountability for site performance and report to senior leadership.
• Own inbound freight management, vendor PO processing, and ASN accuracy.
• Oversee outbound DTC, retail replenishment, and B2B fulfillment; drive wave planning and labor deployment.
• Manage returns/etching team, disposition, restocking, and cost control.
• Hire, onboard, and develop a 100–120 person team; maintain SOPs and KPI reporting.

Skills

Operations leadership

Volume throughput

Independent leadership

EDI & wholesale

100+ employees

WMS

Growth mindset

Tools

ShipHero

NetSuite

Job description

Bilingual Distribution Center Operations Manager

Job Category: Warehouse

Requisition Number: BILIN001279

• Posted : September 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Grapevine, TX 76051, USA

Description

CORE RESPONSIBILITIES

Leadership & Site Ownership

• Directly manage the site's functional shift supervisors (Inbound, Outbound, and Retail),
• Lead daily operations, staffing decisions, and issue resolution
• Lead as a true player-coach — willing and able to step onto the floor to model standards, troubleshoot bottlenecks, and drive urgency during peak periods or staffing gaps
• Act as the single point of accountability for site performance, representing the warehouse to senior leadership when the Director is unavailable

Inbound

• Own inbound freight management, vendor PO processing & transfer handling
• Partner with Logistics to ensure freight efficiency, vendor PO processing & transfer handling
• Set and enforce ASN accuracy & dock-to-stock SLA targets
• Own receiving quality standards: damage inspection, quantity validation & system reconciliation

Outbound

• Own execution of daily DTC, retail replenishment (EDI/non-EDI) & B2B wholesale fulfillment
• Own wave planning strategy & labor deployment against carrier cutoffs
• Own routing guide, manifest and shipment documentation compliance
• Drive continuous reduction of shorts, backorders & fulfillment exceptions

Returns & Etching Team

• Own end-to-end returns strategy: receipt, grading, disposition & restocking
• Own etching/personalization capacity planning & scheduling
• Own return reason code tracking & quality trend analysis, driving root-cause resolution
• Manage P&L for the distribution center, including labor cost, freight cost & operational spend within budget guidance
• Manage budget planning, variance analysis & cost-reduction initiatives
• Report on financial and operational performance to leadership

People & Systems

• Manage hiring, onboarding & development strategy for a 100-120-person site
• Build and sustain a performance culture through coaching, feedback & accountability
• Author & maintain SOPs; set policy for site-level operations
• Produce SITREPs & KPI reporting for leadership
• Identify, scope & execute continuous improvement initiatives independently

KEY METRICS OWNED

• Safety incidents (OSHA Recordable Incident Rate TRIR) and safety training rate
• Site P&L Performance (Revenue, Cost, Margin)
• Dock-to-Stock Cycle Time
• Order Cycle Time & On-Time Ship Rate
• Pick/Pack Accuracy Rate
• CPU Tracking & Variance Reporting by Department
• Returns Processing Throughput
• Etching Defect Rate & Capacity Utilization
• Team Onboarding Completion & Retention Rate

QUALIFICATIONS

• 3-5 years of Operations Manager experience in single or multi-site DC/fulfillment operations
• Proven experience managing $30M+ in product volume/throughput
• Demonstrated ability to operate independently, including acting-leader or interim-director experience
• Retail & B2B — EDI, routing guide compliance, wholesale operations
• Proven leadership of teams of 100+ employees
• Systems — WMS ShipHero, NetSuite, or equivalent
• Strong fit for high-growth, low-structure environments — builds systems and drives results independently, comfortable being both a leader and a doer

Equal Opportunity Employer
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