Bilingual Concrete Dispatch & Customer Service Pro

Ozinga Bros, Inc.; Chicago (IL); Presencial; USD 52 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

Retirement Plan Options

Voluntary Benefits

Work-Life Balance

Employee Assistance Program

Wellness Program

Resumo da oferta

Ozinga Bros, Inc. in Chicago is seeking a bilingual Dispatch & Customer Service Representative to coordinate concrete deliveries. You will handle computerized dispatching, confirm delivery details, and tender loads to outside carriers to meet customer requests efficiently.

The role requires minimum 3 years of experience, fluency in Spanish and English, and knowledge of dispatch systems. This position supports DOT compliance and can involve varying start/end times based on customer needs.

Qualificações

• Minimum 3 years of work experience, preferably in the concrete or construction industry.
• Ability to speak/write in both Spanish and English.
• Familiarity with dispatch systems is a plus.

Responsabilidades

• Coordinate the timely and cost-effective dispatch of concrete deliveries by scheduling company trucks and communicating with outside carriers as needed.
• Provide excellent customer service by receiving and entering orders, confirming delivery details, and offering product suggestions to enhance performance.
• Monitor and adjust delivery schedules in real time to ensure maximum efficiency and customer satisfaction while minimizing delays and downtime.
• Communicate regularly with drivers, plant managers, and operations teams to resolve issues and maintain smooth delivery operations.
• Ensure compliance with DOT regulations and company policies related to driver hours, vehicle usage, and safety standards.

Conhecimentos

Bilingual English/Spanish

Customer service

Multitasking

Communication

Ferramentas

Dispatch systems

Descrição da oferta de emprego

Ozinga Bros, Inc. in Chicago is seeking a bilingual Dispatch & Customer Service Representative to coordinate concrete deliveries. You will handle computerized dispatching, confirm delivery details, and tender loads to outside carriers to meet customer requests efficiently.

The role requires minimum 3 years of experience, fluency in Spanish and English, and knowledge of dispatch systems. This position supports DOT compliance and can involve varying start/end times based on customer needs.