Bilingual Dispatch & Customer Service Representative

Ozinga Bros, Inc.; Chicago (IL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan Options

Voluntary Benefits

Work-Life Balance

Employee Assistance Program

Wellness Program

Job summary

Ozinga Bros, Inc. in Chicago is seeking a bilingual Dispatch & Customer Service Representative to coordinate concrete deliveries. You will handle computerized dispatching, confirm delivery details, and tender loads to outside carriers to meet customer requests efficiently.

The role requires minimum 3 years of experience, fluency in Spanish and English, and knowledge of dispatch systems. This position supports DOT compliance and can involve varying start/end times based on customer needs.

Qualifications

• Minimum 3 years of work experience, preferably in the concrete or construction industry.
• Ability to speak/write in both Spanish and English.
• Familiarity with dispatch systems is a plus.

Responsibilities

• Coordinate the timely and cost-effective dispatch of concrete deliveries by scheduling company trucks and communicating with outside carriers as needed.
• Provide excellent customer service by receiving and entering orders, confirming delivery details, and offering product suggestions to enhance performance.
• Monitor and adjust delivery schedules in real time to ensure maximum efficiency and customer satisfaction while minimizing delays and downtime.
• Communicate regularly with drivers, plant managers, and operations teams to resolve issues and maintain smooth delivery operations.
• Ensure compliance with DOT regulations and company policies related to driver hours, vehicle usage, and safety standards.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Tools

Dispatch systems

Job description

Overview

Salary: $52,000 - $64,000 Annually

Schedule: Monday - Saturday ; Start/End Times Vary Depending On Customer Need

Summary

The bilingual Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.

Job Responsibilities and Qualifications:

• Coordinate the timely and cost-effective dispatch of concrete deliveries by scheduling company trucks and communicating with outside carriers as needed.
• Provide excellent customer service by receiving and entering orders, confirming delivery details, and offering product suggestions to enhance performance.
• Monitor and adjust delivery schedules in real time to ensure maximum efficiency and customer satisfaction while minimizing delays and downtime.
• Communicate regularly with drivers, plant managers, and operations teams to resolve issues and maintain smooth delivery operations.
• Ensure compliance with DOT regulations and company policies related to driver hours, vehicle usage, and safety standards.
• Minimum 3 years of work experience required, preferably in the concrete or construction industry; familiarity with dispatch systems is a plus.
• Strong multitasking, math, and communication skills are essential; must be comfortable working independently in a fast-paced environment.
• Ability to speak/write in both Spanish and English

Benefits Information:

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensivebenefitspackage designed to support your health, financial security, and overall quality of life.

• Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind.
• Retirement Plan Options – Helping you build a secure future.
• VoluntaryBenefits– Helping you to cover unexpected expenses.
• Work-Life Balance – Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program – Offering confidential support for personal and professional challenges.
• Wellness Program – Promoting a healthy lifestyle through resources and incentives.

We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.