Bilingual Detention Support & Victim Services Coordinator

Lukos LLC.; Newark (NJ); On-site; USD 55,000 - 90,000; Full time

Job summary

Lukos is seeking a Custody and Resource Coordinator (CRC) to assist ERO Field Office and detention staff in maintaining a safe environment in Newark, NJ. You will support detained noncitizens on issues affecting ICE operations, including trauma, abuse, and health care, at designated facilities or offices.

This role focuses on relief, referrals, and coordination with field staff. The position emphasizes bilingual English/Spanish communication, crisis-awareness, and collaboration with

Qualifications

• Bachelor’s degree in Social Work, Psychology, or equivalent.
• Master’s degree preferred but not required.
• Fluent in English and Spanish, written and oral.
• Two years of related experience and knowledge of program objectives/policies.
• Experience with victims or individuals in custody settings.
• Experience with vulnerable populations.
• Ability to manage crisis situations.

Responsibilities

• Assist detained noncitizen requests and complaints.
• Aid ERO officers with parent/child communication needs.
• Coordinate disability accommodations with detention facilities.
• Ensure compliance with agency policies and detention standards.
• Provide information on available services to noncitizens.
• Refer noncitizens to care and follow-up resources.
• Support vulnerable individuals with wellness checks and follow-ups.
• Meet newly detained noncitizens to orient them to CRC services.
• Support specialized housing units and programs for vulnerable populations.
• Provide language interpretation for facility and ERO staff.

Skills

Bilingual English/Spanish

Strong communication

Cross-cultural sensitivity

Education

Bachelor’s degree in Social Work or Psychology

Master’s degree preferred

Job description

Lukos is seeking a Custody and Resource Coordinator (CRC) to assist ERO Field Office and detention staff in maintaining a safe environment in Newark, NJ. You will support detained noncitizens on issues affecting ICE operations, including trauma, abuse, and health care, at designated facilities or offices.

This role focuses on relief, referrals, and coordination with field staff. The position emphasizes bilingual English/Spanish communication, crisis-awareness, and collaboration with