Bilingual Custody & Detention Support Coordinator

Lukos LLC.; Ferriday (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Lukos LLC. is seeking a Custody and Resource Coordinator (CRC) to support ERO Field Office and detention facility staff in maintaining a safe detention environment.

The CRC will provide services to detained individuals on issues affecting ICE operations, including victim support, trauma, and health care, at designated ICE facilities or offices. Responsibilities include assisting with detainee requests, coordinating disability accommodations, and facilitating compliance with agency policies.

Qualifications

• Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education.
• Bachelor’s degree in Social Work, Psychology, or an equivalent degree.
• Master’s degree or an equivalent advanced degree preferred but not required
• Fluent in English and Spanish, written and oral

Responsibilities

• Assist with needs, requests (on ICE Detainee Request Form or otherwise), and complaints from the detained noncitizen population regarding non-officer or immigration case related issues.
• Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
• Facilitate on-site support of disability accommodations, including coordinating followup, as requested by ERO, with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters (HQ).
• Assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
• Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
• Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents and issues (e.g., medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs or requiring heightened attention and conduct noncitizen wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
• Meet with newly detained noncitizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.

Skills

Fluent in English and Spanish

Trauma-informed programming

Case management experience

Strong oral and written communication

Multicultural environment adaptability

Education

Bachelor's degree in Social Work or Psychology

Master's degree or advanced degree preferred

Tools

Microsoft Word

Excel

Outlook

SharePoint

Job description

Lukos LLC. is seeking a Custody and Resource Coordinator (CRC) to support ERO Field Office and detention facility staff in maintaining a safe detention environment.

The CRC will provide services to detained individuals on issues affecting ICE operations, including victim support, trauma, and health care, at designated ICE facilities or offices. Responsibilities include assisting with detainee requests, coordinating disability accommodations, and facilitating compliance with agency policies.