Bilingual Dental Front Desk Specialist

Pueblo-of-SAN-Felipe-1; Algodones (NM); On-site; USD 18,000 - 25,000; Full time

Job summary

The Pueblo of San Felipe Dental Clinic seeks a friendly Receptionist to be the first contact for patients and community members. You will manage scheduling, registrations, and front-desk operations, ensuring accurate records and patient privacy while coordinating with dental teams.

You will greet visitors, handle check-in/out, verify eligibility, and support referrals, outreach events, and daily clinic workflows in a respectful, patient-centered environment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of related dental office experience required.
• Working knowledge of computers, email, internet applications, and Microsoft Office applications; ability to learn the clinic’s electronic dental/health record, scheduling, and registration systems.
• Ability to pass required employment background checks and meet Pueblo of San Felipe employment requirements.
• Ability to obtain and maintain CPR/First Aid or other training/certifications within timeframes established by Pueblo policy.
• Valid state- or government-issued driver’s license when driving is required for assigned duties.

Responsibilities

• Greet patients and community members in a courteous, respectful, and professional manner; answer incoming calls, route messages appropriately, and provide accurate information regarding clinic services, hours, appointments, and general program processes.
• Manage patient scheduling for dental providers and hygiene services in accordance with clinic scheduling protocols. Update provider schedules promptly and communicate changes to patients and clinical staff.
• Support access and schedule utilization by maintaining appointment waitlists or unscheduled-treatment lists, contacting patients when openings become available, and documenting cancellations, no-shows, rescheduling activity, and contact attempts according to clinic policy.
• Complete patient check-in and check-out functions, including confirming demographic information, assisting with required forms, consents, and signatures, and ensuring required documentation is complete before or after the visit as appropriate.
• Maintain accurate and organized electronic and/or paper dental records. Create or update patient records, scan or file documents, process records requests as assigned, and protect the security and confidentiality of protected health information at all times.
• Verify and update patient eligibility, coverage, or other registration information as required by clinic procedures and route questions outside the Dental Clinic Receptionist role to the appropriate staff member.
• Coordinate routine administrative aspects of referrals, outside records, and consultation documentation as assigned, including transmission, receipt, tracking, and routing to the appropriate clinical team member.
• Communicate daily with dentists, hygienists, dental assistants, and other clinic staff regarding schedule changes, patient needs, delays, and front-office issues that may affect clinic flow.
• Promote smooth patient flow through the reception and waiting areas and help maintain a welcoming, clean, safe, and professional front-office environment. Report housekeeping, facility, safety, or maintenance concerns through the appropriate chain of command.
• Monitor front-office forms and supplies, notify the appropriate supervisor of supply needs, and assist with purchasing, receiving, and inventory processes as assigned.
• Provide administrative support for community oral-health activities, meetings, outreach events, and Health & Wellness Department functions as assigned.
• Follow Pueblo of San Felipe, Health & Wellness, and Dental Clinic policies and procedures, including requirements related to attendance, patient privacy, safety, communication, documentation, and professional conduct. Provide timely communication regarding absences or schedule changes in accordance with Pueblo policy.
• Perform other duties reasonably related to the position as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Teamwork

Time management

Professional conduct

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Pueblo of San Felipe Dental Clinic seeks a friendly Receptionist to be the first contact for patients and community members. You will manage scheduling, registrations, and front-desk operations, ensuring accurate records and patient privacy while coordinating with dental teams.

You will greet visitors, handle check-in/out, verify eligibility, and support referrals, outreach events, and daily clinic workflows in a respectful, patient-centered environment.