Bilingual Dental Front Desk & Patient Access

N.E.W. Community Clinic; Sturgeon Bay (WI); On-site; USD 26,000 - 30,000; Full time

Job summary

N.E.W. Community Clinic in Wisconsin seeks a Dental Patient Access Specialist to greet patients, manage intake, and coordinate scheduling and billing with warmth in both English and Spanish.

The role emphasizes HIPAA compliance, interpreter coordination, and accurate data entry using basic computer systems. A strong communication approach and ability to assist diverse patients are essential.

Qualifications

• High school diploma required.
• Experience in administrative support and customer service; clinic experience preferred.
• Proficient in basic computer operations and able to learn new software.
• Strong communication in English; Spanish helpful.

Responsibilities

• Greet patients and visitors entering the clinic.
• Handle patient intake, start electronic records, document chief complaints, and collect fees per sliding scale.
• Input patient data into records and update as necessary.
• Update financial information to determine eligibility and verify with screening info.
• Schedule appointments to maximize availability and maintain smooth operations.
• Handle checkout, collect payments, and post in the ledger with accuracy.
• Answer and direct clinic calls and messages.
• Document patient concerns and inform the director as needed.
• Arrange interpreter services and transportation for visits.

Skills

Bilingual English/Spanish

Customer service

Basic computer skills

Learn new software

Education

High school diploma

Job description

N.E.W. Community Clinic in Wisconsin seeks a Dental Patient Access Specialist to greet patients, manage intake, and coordinate scheduling and billing with warmth in both English and Spanish.

The role emphasizes HIPAA compliance, interpreter coordination, and accurate data entry using basic computer systems. A strong communication approach and ability to assist diverse patients are essential.